Adobe Reader toolbar blank panels

New Here ,
Nov 19, 2021 Nov 19, 2021

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When trying to send email, share a file with others or share a link from toolbar, the panels are all blank.

 

I attached pictures from the problem to this post.

 

What could cause this problem?

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General troubleshooting

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Nov 22, 2021 Nov 22, 2021

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Hi @JARI5C96 

 

Hope you are doing well and sorry for the trouble.

Could you help me with few details asked below:
1. Have you tried to logout of the application, reboot the computer once and relogin with the same Adobe ID?

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win) , 21.07.20096 (Mac) installed. Go to Help > Check for updates.


Also try to logout of the application, reboot the computer once and relogin with the same Adobe ID and see if that works for you.

Also please collect the logs of the affected machine as described here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the logs with us via document cloud - https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Hello and thank you for the response.

 

1. The problem is in the free Adobe reader, so we do not sign in with an Adobe ID. Reader version is 2021.007.20099 (Version in the attachment).

2. This problem sometimes goes away when we do Help > Repair installation. After that the panels may work for a while, but eventually they go blank again.

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