I am using Adobe Reader version 2024.002.20991 64-bit. Reader seems to be triggering Windows Error Reporting (WER) on a very regular basis. Have tried reapiring the install, uninstalling and reinstalling, and also the Acrobat Cleaner Tool and reinstalling and the problem persits.
I use Nirsofts AppCrashView. This lists the reports in Windows Error Reporting. See screenshots below of the result from AppCrashView, and of the contents of the WER file.
Any ideas? Is there any other information you require?
The latest report text is below. All are similar.
Version=1
EventType=APPCRASH
EventTime=133681645289260875
ReportType=2
Consent=1
UploadTime=133681645295510883
ReportStatus=268435456
ReportIdentifier=ce8f86db-cfb5-4a93-8657-99a2f131e04e
IntegratorReportIdentifier=cd55b4d2-8f4b-449d-97c8-b8cc5e32abc0
Wow64Host=34404
NsAppName=Acrobat.exe
OriginalFilename=Acrobat.exe
AppSessionGuid=00001f94-0001-046c-b0c6-8182bfeeda01
TargetAppId=W:0006a44615b5af2e19e0dce137ce297d7b5f00000904!0000df11a3620a4f0ff17197dac2690f7fd53715d499!Acrobat.exe
TargetAppVer=2024//08//02:20:39:52!599569!Acrobat.exe
BootId=4294967295
TargetAsId=358
UserImpactVector=48
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=b6ff2941d148f5017c1ede021e0a8a84
Response.BucketTable=4
Response.LegacyBucketId=2026300983038610052
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Acrobat.exe
Sig[1].Name=Application Version
Sig[1].Value=24.2.20991.0
Sig[2].Name=Application Timestamp
Sig[2].Value=66ad4418
Sig[3].Name=Fault Module Name
Sig[3].Value=CoolType.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=8.3.6.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=663fd59d
Sig[6].Name=Exception Code
Sig[6].Value=c000001d
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000219dd8
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19045.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=46dd
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=46ddfa51f3570ac42dc65e07f019c6e1
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=d707
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=d707a83c20f46d76d409c0f429cb013b
UI[2]=C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
LoadedModule[0]=C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\USER32.dll
LoadedModule[5]=C:\WINDOWS\System32\win32u.dll
LoadedModule[6]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[7]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[8]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[9]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[10]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[12]=C:\WINDOWS\System32\sechost.dll
LoadedModule[13]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[14]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[15]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[18]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[19]=C:\Program Files\Emsisoft Anti-Malware\a2hooks64.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[21]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.4355_none_60b8b9eb71f62e16\Comctl32.dll
LoadedModule[22]=C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
LoadedModule[23]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[24]=C:\WINDOWS\System32\ole32.dll
LoadedModule[25]=C:\WINDOWS\System32\combase.dll
LoadedModule[26]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[27]=C:\Program Files\Adobe\Acrobat DC\Acrobat\AGM.dll
LoadedModule[28]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[29]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[31]=C:\Program Files\Adobe\Acrobat DC\Acrobat\BIB.dll
LoadedModule[32]=C:\Program Files\Adobe\Acrobat DC\Acrobat\CoolType.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\MSVCP140_CODECVT_IDS.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[38]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[41]=C:\Program Files\Adobe\Acrobat DC\Acrobat\ACE.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\SensApi.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
LoadedModule[44]=C:\WINDOWS\System32\shcore.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[46]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[47]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[48]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[49]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\Wldp.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\msIso.dll
LoadedModule[54]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\msi.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
LoadedModule[59]=C:\WINDOWS\system32\propsys.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19045
OsInfo[3].Key=ubr
OsInfo[3].Value=4780
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=39
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=222799869
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.3636.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=8192
OsInfo[19].Key=svolsz
OsInfo[19].Value=223
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.4780.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[30].Value=C0DD2958-3F6C-41DD-85BE-41F4BE4DFAC2.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=MD:283BAEF,ME:2E3922F,ME:2E30985,ME:2E30A2A,MD:3036FD6
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe Acrobat
AppPath=C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=62509B40C474A711E8DD8FE038364801
MetadataHash=805688462
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