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Waltercd
Participating Frequently
May 28, 2024
Question

Adobe Reader update failed error 111500

  • May 28, 2024
  • 3 replies
  • 6172 views
  1. Adobe Reader version 2024.002.20759 fails when manually running "Check for updates". The error message says "Update failed. Error 111500". Can someone tell me what this error code means please. Running under Windows 10  19045.4412. Reinstalling does not help
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3 replies

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Peter25227529uepn
Participating Frequently
June 26, 2024

This indicates that the Updater couldn't initialize the download directory. While reinstalling might not solve it, here's a fix: download the appropriate update patch for your Reader version and install it manually. You can find these patches on the Adobe website.

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WaltercdAuthor
Participating Frequently
June 27, 2024

Peter,

Please read the many comments I have made on this thread about the "update patch".

To repeat there is no "update patch" I can install on the PC. Windows 10 does not recognise the .msp suffix file for Adobe Reader. It's error message states that Adobe Reader is not installed, when it clearly is.

 

 

Amal.
Amal.
Legend
June 27, 2024

Hi there

 

Please go through the similar discussion i have found on MS community (https://answers.microsoft.com/en-us/windows/forum/all/error-message-the-upgrade-patch-cannot-be/ed695a94-957d-4e07-9fc7-9f3c93f66acb) and see if that helps.

 

~Amal

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
June 16, 2024

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Amal.
Legend
June 10, 2024

Hi there

 

Hope you are doing well.

 

Please try to download the patch manually from the link https://adobe.ly/4b5cMFa and see if that helps.

 

~Amal

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WaltercdAuthor
Participating Frequently
June 15, 2024

Amal,

Thank you for your help.

I am unclear what I am supposed to download, from the link.

I have tried downloading both AcrobatDCUpd2400220854.msp and AcrobatDCx64Upd2400220854.msp.

But as these are not executables, they will not run on my system. See below:-

This is despite the fact the faulty 20759 version IS installed and fails with the 111500 error code.

Please can you provide step by step instructions on how I install the update, bearing in mind the existing "Check for Update" function does not work.

Or if you could provide an installer executable for this version, that would help.

When I try to download from the Adove web site, it still provides the older version 20759, which has the fault.

I am getting frustated, that I do not seem to be able to obtain a resolution to this basic problem.

 

 

Amal.
Amal.
Legend
June 24, 2024

Amal,

Please see my earlier comments. I have no idea which patch file to download and install, or HOW to install it.

Windows installer does not accept a double click of any file with a suffic of .msp. The error message is included in my previous replies.

As I have requested before. I need step by step instructions on how to apply a path, whichever one you decide is appropraite.

I aslo want to know the directory path for the 111500 error. There is presumably an authority problem with that path, because the 111500 does NOT occur when Administrator authority is used to "Check for Updates". Instead of the error message "Check for Updates" hangs instead.

Please help


Hi there,

 

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

 

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