Adobe Reader version 2024.002.20759 fails when manually running "Check for updates". The error message says "Update failed. Error 111500". Can someone tell me what this error code means please. Running under Windows 10 19045.4412. Reinstalling does not help

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Waltercd

Participating Frequently

Question

Adobe Reader update failed error 111500

Forum|Forum|2 years ago
May 28, 2024
3 replies
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Adobe Reader version 2024.002.20759 fails when manually running "Check for updates". The error message says "Update failed. Error 111500". Can someone tell me what this error code means please. Running under Windows 10 19045.4412. Reinstalling does not help

General troubleshooting

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Peter25227529uepn

Participating Frequently

This indicates that the Updater couldn't initialize the download directory. While reinstalling might not solve it, here's a fix: download the appropriate update patch for your Reader version and install it manually. You can find these patches on the Adobe website.

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WaltercdAuthor

Participating Frequently

Peter,

Please read the many comments I have made on this thread about the "update patch".

To repeat there is no "update patch" I can install on the PC. Windows 10 does not recognise the .msp suffix file for Adobe Reader. It's error message states that Adobe Reader is not installed, when it clearly is.

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LeoUpdaterX

Participating Frequently

Walter,

We still do not know which Reader you have on the system - 32bit or 64bit, MUI or single language, DC or Classic.

Each of these valiation have it's own patch (.msp)

Please download and run AcroSize.exe tool from AcroSize - Google Drive

In the upper left corner select "Start Reader report" button. Wait a few seconds and provide an image of what the tool found, and AcroSize.log from the User Temp folder.

Regarding error 111500

You will need to provide Updater verbose log file.

Please set iLogLevel DWORD registry value to 1 in the registry path below-

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM

Delete tLastT_Reader registry value from the registry path below

HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe ARM\1.0\ARM

Start Reader and select Check for updates from the Help menu within 10-15 seconds.

Wait a few minutes, provide AdobeARM.log fle from the user Temp folder. (please send it to me in the private message, it is usually pretty large to post here).

JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

Amal.

Legend

Hi there

Hope you are doing well.

Please try to download the patch manually from the link https://adobe.ly/4b5cMFa and see if that helps.

~Amal

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WaltercdAuthor

Participating Frequently

Amal,

Thank you for your help.

I am unclear what I am supposed to download, from the link.

I have tried downloading both AcrobatDCUpd2400220854.msp and AcrobatDCx64Upd2400220854.msp.

But as these are not executables, they will not run on my system. See below:-

This is despite the fact the faulty 20759 version IS installed and fails with the 111500 error code.

Please can you provide step by step instructions on how I install the update, bearing in mind the existing "Check for Update" function does not work.

Or if you could provide an installer executable for this version, that would help.

When I try to download from the Adove web site, it still provides the older version 20759, which has the fault.

I am getting frustated, that I do not seem to be able to obtain a resolution to this basic problem.

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LeoUpdaterX

Participating Frequently

This error means that Updater was unabe to initialize directory for downloads.

You have to download and install correct update (patch file) from the link provided by Amal.

Since you have Reader, your update name shoud start with AcroRdr..., not Acrobat..

Depending on which Reader you have (32bit or 64bit) and single langauge or MUI, please find appropriate patch file and try again.

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