Adobe Reader updates to Adobe Pro seemingly by itself.

Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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We have an issue where Adobe Reader has been upgrading to Adobe Pro by iself.

 

This is a Windows Server 2019 computer with RDS. I have installed Reader a few times following https://helpx.adobe.com/acrobat/kb/install-reader-dc-windows.html

 

But some time after, usually the next day, Adobe Pro is installed and Reader has been uninstalled.

None of my users have local admin rights on the server so im not sure how this is happening.

 

If anyone knows why this may be happening please let me know.

 

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Download and install , General troubleshooting

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LEGEND , Aug 17, 2021 Aug 17, 2021

Acrobat Reader has many tools which lead to trials of Pro. Perhaps your users are clicking them. 

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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Acrobat Reader has many tools which lead to trials of Pro. Perhaps your users are clicking them. 

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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None of my users have admin rights on the machine, so im not sure how that would happen unless the application updater that runs as system is doing it itself after a users has signed in who has a pro licence? Seems the most probably as nothig else looks to be running.

 

I have got around the issue now by installing reader side by side pro.

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Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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how were you able to install reader side by side pro? THis used to be possible, but i'm finding it difficult to do so now. It's like Adobe doesnt' want users to use their products any longer. 

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New Here ,
Jan 02, 2022 Jan 02, 2022

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Is there a option to prevend this?

 

Thanks

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New Here ,
Dec 14, 2021 Dec 14, 2021

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I dunno about Pro version but Adobe has been systematically replacing Reader with Acrobat DC for about a month now.  

Stop auto upgrade from 32 bit reader to 64 bit rea... - Adobe Support Community - 12399955

 

Acrobat Reader DC migration to 64-bit (adobe.com)

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