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galo13
Participant
October 15, 2019
Question

adobe reader use CPU for no reason

  • October 15, 2019
  • 1 reply
  • 388 views

Hi,

 

I am on windows 10 64 bits on a dell XPS 9365 Processeur Intel(R) Core(TM) i7-8500Y CPU @ 1.50GHz, 1601 MHz, 2 cœur(s), 4 processeur(s) logique(s).

Very often looking at CPU usage I see adobe reader (32 bits) running at 20% or more, while I don't use those files..(but adobe being open of course.)

What is the problem here you guys think of?

 

Cheers

 

    This topic has been closed for replies.

    1 reply

    V
    Adobe Employee
    Vinod Dobhal
    Adobe Employee
    October 15, 2019

    Can you pls. let us know the version number of the application (Help > About Adobe Acrobat Reader). Also pls. let us know if do any operation (comments etc.) on the PDFs or just view/scroll through the document. Also, does the CPU usage dwindle after 2/3 minutes of the operation? If not for how long does the CPU usage stays that high? Pls. provide us the process dump at the time the cpu usage is high.

     

    Thanks,

    Vinod

    (Acrobat Team)

     

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