Adobe Reader XI not working for me (Windows 7)

[Stover_OU]

I just installed adobe reader XI and now I can't open any PDF files. The application itself won't even start properly. The default window opens but then it completely shutsdown without any indication of why it did so. No error report or anything.

[pwillener]

Can you check the Event Viewer if there is any indication why the Reader program stops?

[lnayal]

As a workaround try cleaner tool from below link

http://labs.adobe.com/downloads/acrobatcleaner.html

and then try re-install of Reader from below link

http://get.adobe.com/reader/enterprise/

[Stover_OU]

Neither of these solutions worked

[Claudio González]

Do you mean that Inayal's suggestion didn't work for you, but you still marked his answer as Correct?

[Stover_OU]

Sorry, meant neither worked. I accidentally marked correct.

[pwillener]

I didn't offer a solution; I asked you to check the Event Logs to find the reason why Reader stops without any error messages.  There must be an entry for this; no program just stops for no reason.

[Stover_OU]

This is my event log:

[pwillener]

The module that crashes appears to be part of the Nvidia driver.

What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

[ullasv55462453]

Thank you,

cleaner helped me solve the same issue. Had to restart once it was cleaned and as a pleasant surprise it had started working. I had tried other steps mentioned here like uninstalling it first with new reinstallation. Also euala.exe activation and also checking with event logs. None of these had helped. I was probably lucky enough for cleaner to work for me. thanks for those links.

[jcpainter]

I am having this exact same problem.  Did you ever find a solution?

[jcpainter · Accepted solution]

I found the solution to the program itself not opening properly on another thread on this site.  See below:

I spoke to a colleague about what was happening, and he had me reinstall Adobe Reader XI and attempt to start it.  I then navigated to the C:\Program Files (x86)\Adobe\Reader 11.0\Reader\ folder and double-clicked the Eula.exe. It displayed the End User License Agreement window and I clicked 'Accept'. After doing that I was able to start the Reader without issue and it all seems to be working fine now.

The above worked for me and now Reader XI will open properly and stay open.  Hope this helps someone else.

[getmetoitaly]

I'm having the same problem and I've tried going into Eula.exe and accepting as you suggested, but

it still won't open .   I've uninstalled and reinstalled 5 times.  I don't know how to get to the

event  window.

[pwillener]

getmetoitaly@yahoo.com wrote:

I don't know how to get to the event  window.

http://windows.microsoft.com/en-us/windows7/open-event-viewer

[Guest]

Thanks! That helped me.

[bosig218222429]

It worked for me, thanks...

[shortyrules]

I am having all these problems too. Nothing works. Uninstalled a few times and reinstalled, this really sucks.

[what_s_in_a_name]

I had the same issue. I tried the cleaner tool but that didn't solve the issue. Then I uninstalled and reinstalled the Adobe Reader and now it is working perfectly.

Go on try this, it's easy and simple!

[Cooolio]

add entry to your host file to prevent Adbobe from reaching out to Adobe for updates

127.0.0.1 acroipm.adobe.com

This will fix for version X and XI.

[Okta Sumahendra]

Hi Jcpainter,

Thanks for your solution. I just did this today and it works a lot.