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Participant
August 10, 2017
Answered

Adobe Reader

  • August 10, 2017
  • 1 reply
  • 571 views

Anytime I try to open this one specific file, Adobe crashes. I've uninstalled it and reinstalled it, all to no avail. The person who sent me the file also isn't responding to me, and I have to have said form turned in within 24 hours. What else can I do?

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi mirandac46846995

    We are aware of this issue and working on rolling out a patch soon. Meanwhile, we have shared a private drop with you to try out the fix.

    Thanks,

    -ashu

    1 reply

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    August 11, 2017

    Hi mirandac46846995

    We are aware of this issue and working on rolling out a patch soon. Meanwhile, we have shared a private drop with you to try out the fix.

    Thanks,

    -ashu

    Participant
    August 11, 2017

    Hello,

    We are experiencing a similar problem. When we try to open pdf forms Acrobat Reader crashes each time.

    https://erasmusplus.org.uk/file/4207/download

    The error it states is:

    Problem signature:

      Problem Event Name:    APPCRASH

      Application Name:    AcroRd32.exe

      Application Version:    11.0.10.32

      Application Timestamp:    547e9779

      Fault Module Name:    AcroRd32.dll

      Fault Module Version:    11.0.10.32

      Fault Module Timestamp:    547e9765

      Exception Code:    c0000005

      Exception Offset:    000cd503

      OS Version:    6.1.7601.2.1.0.256.48

      Locale ID:    1033

      Additional Information 1:    0a9e

      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

      Additional Information 3:    0a9e

      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789