mirandac46846995

Participant

Answered

Adobe Reader

Forum|Forum|8 years ago
August 10, 2017
1 reply
571 views

Anytime I try to open this one specific file, Adobe crashes. I've uninstalled it and reinstalled it, all to no avail. The person who sent me the file also isn't responding to me, and I have to have said form turned in within 24 hours. What else can I do?

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Correct answer AshuMittal9644438

Hi mirandac46846995

We are aware of this issue and working on rolling out a patch soon. Meanwhile, we have shared a private drop with you to try out the fix.

Thanks,

-ashu

AshuMittal9644438Correct answer

Adobe Employee

Hi mirandac46846995

We are aware of this issue and working on rolling out a patch soon. Meanwhile, we have shared a private drop with you to try out the fix.

Thanks,

-ashu

Participant

Hello,

We are experiencing a similar problem. When we try to open pdf forms Acrobat Reader crashes each time.

https://erasmusplus.org.uk/file/4207/download

The error it states is:

Problem signature:

Problem Event Name: APPCRASH

Application Name: AcroRd32.exe

Application Version: 11.0.10.32

Application Timestamp: 547e9779

Fault Module Name: AcroRd32.dll

Fault Module Version: 11.0.10.32

Fault Module Timestamp: 547e9765

Exception Code: c0000005

Exception Offset: 000cd503

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789