Adobe Welcome back screen. Is it Malware?

Report · Jul 26, 2020

Every time I try to open a PDF I get a pop-up with the Adobe logo that says Welcome back. (I just opened a PDF a day or two ago so I have not been "gone.") It then lists an unfamiliar email address under "Personal Account" and says that I've previously signed in with that address. Um, NO. And it invites me to sign in with another account/PW. This just looks suspicious to me, like it could be malware. (I am using a Mac.)

There's a red close box in the upper left corner but it doesn't work. The only way to disable this is to force quit but then it appears again if I try to open a PDF. I will try to attach a screen shot.

Does anyone know if this is legit and I should just enter my actual account email and PW to get rid of it? Thanks.

Report · Jul 26, 2020

Screenshot embedded below so people won't have to download your attachment.

Have you been using Apple to log-in to Adobe services?

The encrypted private relay @ appleid . com looks legit to me. It's not supposed to be your real e-mail.

What happens when you click the "Continue with Apple" button?

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Jul 01, 2023

Hello:

I have had the very same problem! And it makes using the Adobe PDF Reader absolutely impossible; I cannot even see the PDF in front of which this sign-in window appears, and, as you said, the red close circle on the sign-in window does not work. Please help! Thank you in advance.

Report · Jul 01, 2023

Contact Apple.

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Dec 30, 2023

I don't think Apple is to blame. I'm having the same problem, and it allows me to sign into Google as well.

Why do I have to log in to Adobe.com to view a document that is on my computer?

Report · Jan 05, 2024

Hi christopherheckman,

Thank you for reaching out.

Could you please share more information about the issue you are experiencing with opening PDFs? Are you opening the PDF on the browser or desktop application?

Do you get the option to sign in every time, even after you are signed in?

Let us know if you need any help.

Thanks,

Meenakshi