Adobe won't close or function

[Chelsea5C2F]

Hey there I am really in need of help, my adobe acrobat reader will not close even as no force quit is found and i cannot delete it either. it started when i tried to login into my account and it left me with a screen saying error try again yet there was nothing provided to try again with and due to it not being able to close i cant shut down my computer so its battery life is dying. It was like that probably for more than a 2 weeks now and it has gotton to the point where i need to use the functions of adobe reader for pdf files. however now the screen has a circle loading yet nothing happens i have attached a video and photo of what is happening as no functions allow me to do anything as they are all grey and unable to use. please help

[Amal.]

Hi Chelsea

Hope you are doing well and sorry for the delay in response. I hope you would be able to fix it by now.

If the issue still exists, Please try to reboot the computer once and see if that helps.

Also please try to update the application to the new version 21.05.20048 from the help menu and reboot once.

If it still doesn't work, please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/

Regards

Amal