AdobeARM.exe error

AdobeARM.exe-Entry Point not found

The procedure entry point creatprocesswithtokenw could not be located in the dynamic link library ADVAP132.dll

Windows XP Pro, SP3; Adobe Reader 10.1.4

I’m getting exactly the same problem, starting as of a couple of weeks ago. 

Started on two separate computers, both running XP SP3, more or less simultaneously, which was suspicious in itself.  The last time I had anything even remotely like this it turned out to be an update of Malwarebytes which was incompatible with XP, so I wondered if something similar had happened.

Message

“AdobeARM.exe - Entry Point Not Found

The procedure entry point CreateProcessWithTokenW could not be located in the dynamic link library ADVAPI32.dll.”

turns up a) on startup, as desktop is populating, and b) when I open PDFs using Reader.  Haven’t tried reinstalling program since ADVAPI32.dll doesn’t actually appear to be related to Reader – and isn’t actually present on the laptop, though it is on the PC.  Reader was working fine until this happened.  Would have thought it might have been some sort of update causing it – except that I have just about all updates apart from antivirus set to notify me but not to download anything without my say-so. 

Have tried the command-line “sc delete AdobeARMService” trick, but this just brings up the message

“[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.”

Tried the msconfig trick, deselecting "Adobe Reader and Acrobat Manager" from the Startup tab.  That does indeed seem to have stopped the message from popping up when I boot the machine, but it still occurs when I open a PDF in Reader.

I don’t fancy tampering with the Registry when I don’t know what I’m doing.

Looking forward to hearing if there is some fix.

Does creating the following registry key make the problem go away?

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\11.0\FeatureLockDown]

"bUpdater"=dword:00000000

In addition, you can run msconfig (via the Win+R), go to the Startup tab, and deselct "Adobe Reader and Acrobat Manager" item (that corresponds to the AdobeARM.exe process), press Apply, and restart your machine.

Windows XP is out-of-life and Reader X (or XI or DC) are no longer supported on Windows XP.

To get rid of the error, please do this:

1. Go to Start Menu, then Run (or press WindowsKey + R)

2. Type cmd and press Enter

3. In the command-prompt window type:

    sc delete AdobeARMService

and press Enter. Then restart your machine.

Hi Patrica,

What OS and product version are you using?

What were you doing when you got this error message?

Regards,
Rahul