After sign-in into Adobe Acrobat Reader (Free) now expected to always sign in

[georgegboy]

At work we have Adobe Acrobat Reader (Free).  In a particular document I decided to sign in with my personal Adobe Acrobat Pro account.  Then I logged out.

Now the Adobe Reader will not open unless I provide my password.  I logged in, and then logged out, thinking that will make it recognize that a subscriber account logged out.  However, it keeps asking for a sign-in in order to JUST VIEW/READ a PDF.

I need help to "reinstate" the Adobe Reader to no require to sign in to view PDF on my work computer.

[S. S]

Hi @georgegboy,

Hope you are doing well. Sorry for your experience with working on documents on Acrobat.

Let me summarize the issue for you.

So, when you signed in to Acrobat Reader with your account, which had the Pro subscription, the Reader application upgraded automatically to Acrobat Pro.

This is because we use a unified installer now for both Acrobat and Reader, which upgrades automatically per your entitlements.

What I would suggest here is, please run the Acrobat cleaner tool https://adobe.ly/3TsNYjO, reboot the computer once, and install the application using the direct link https://adobe.ly/45YlLsA.

Let us know how it goes.

Regards,
Souvik.

[ravinderg62643219]

Hi @georgegboy 

It might be possible that when you signed into the Reader with a paid account, it upgraded itself to Acrobat and hence its aski