After Windows updates Adobe Reader stops working

Forum|Forum|5 years ago
November 3, 2020
2 replies
1258 views

Hello,

After this month's round of Windows updates, most of my users are experiencing an issue where Adobe DC Reader will not open until they reboot their PC one more time. Does anyone have any suggestions on this?

This topic has been closed for replies.

A

arvindy

Adobe Employee

Hi,

Could you please let us know if the issue is resolved now or you still face it?

Also, please share the Windows and Reader versions ?

Regards,

Arvind

patrickwilson82Author

Participating Frequently

No, unfortunately it's still a problem. I've tried a clean uninstall and reinstall. Then when the next month's updates come around, same issue all over again.

Karl Heinz Kremer

Community Expert

If this can be fixed with one additonal reboot, I would just leave it as it is. It's just one of those things that Windows does...

If the reboot does not fix it, then run a repair from Reader's help menu (which might also require a reboot).

patrickwilson82Author

Participating Frequently

A repair did not resolve this. Occasionally a PC will not open Adobe even after a reboot and I end up having to do a clean uninstall and reinstall, but this rarely happens. Usuaully a reboot will fix until the next month's updates.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded