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All files extension changed to .pdf- Acrobat Reader

Guest
Jan 19, 2017 Jan 19, 2017

I currently have a Dell laptop and Windows 10. I Have Acrobat Reader DC on my computer. Right now I am having a huge issue where files that are not .PDFs are somehow being saved as PDF on my computer or only allowed me to attempt to open documents or other files via .PDF form.

Example - I tried to save .dsi (Desi Label file) onto my computer or a shared network. Other people on the network can see it as a .dsi file, but I can only see it as a .PDF and then I get an error when try to open it outside of the DESI program.

Does to "safe guard" exist or something that Adobe Acrobat Read DC is force saving files that aren't regular and should not be .PDFs and turning them into .PDF or allowing that to be the only way I can view them? If so, how can I stop that from happening?

Any help or feedback would be appreciated. Thank you!

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Adobe Employee ,
May 03, 2017 May 03, 2017

Hi Amberg73474993,

We apologize for the delay in response to your query.

As explained above, its seems like Acrobat Reader DC has been set as default application to open all the document in your computer.

You may follow the steps mentioned below to change the default app for the other files than .pdf

  • Go to the computer's file folder.
  • Right click on any random file (Eg. .dsi)
  • Select "Open With"> Choose another App> Select related app(DESI App)
  • Check "Always use this app to open .dsi" files.

Follow the same steps to open any other file extension than the .pdf which you do not want to open through the Adobe Reader DC application.

Regards,

Akanchha

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New Here ,
Oct 31, 2019 Oct 31, 2019

You do understand that your application mandatorily doing this to all my files is in fact malware?

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New Here ,
Dec 06, 2019 Dec 06, 2019

URGENT HELP NEEDED!!

 

My computer has done the same thing, only mine includes JEF files (there isn't an app that I can fix it with because it is for my sewing machine)  Janome.. 

 

Please tell me how to fix this as I can no longer access my embroidery files!  Not happy!

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Community Expert ,
Dec 08, 2019 Dec 08, 2019

The solution is the same as described above. You need to re-associate the files with a different application.

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Community Beginner ,
May 20, 2020 May 20, 2020

Dear Adobe, I am having the exact same problem...and the abouve instructions does not work because when I click on the file and choose open with, the only option it gives me is Adobe Acrobat DC...so how can I open with something else?  Also, adobe had changed ALL my files...it's impossible for me to change them one by one.  Please give me instructions on how to change it all back the way it was before I installed Adobe Acrobat DC.  I paid a lot of money for this program...it shouldn't give me all this trouble or be difficult to fix.

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Community Expert ,
May 20, 2020 May 20, 2020

At the bottom of the list there should be a "Choose default program" option.

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Community Beginner ,
May 20, 2020 May 20, 2020

Thank you for replying.  The bottom of what list?  Would you give me a step by step how to do this?  The files I am talking about are on my desktop.  A folder I created for when I scan something, it goes directly into that folder.  All the files in there open automaticaly as pdf's...but that's not how it was before I installed adobe acrobat DC.  Please help.

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Community Expert ,
May 20, 2020 May 20, 2020

The bottom of the Open With sub-menu with you right-click a file...

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Community Beginner ,
May 20, 2020 May 20, 2020

When I right click it, there are no options like I usually get when I right click something.  I go to Open With---right click, and it opens directly to adobe acrobat DC...it gives me no options.

 

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New Here ,
Feb 13, 2022 Feb 13, 2022

I just updated the OS on my MAC to Monterey and I am now having the same problem above.  I have gone through the steps above and it is still not working.  If this has happened to all of my files this is a serious problem for me.  Please advise.

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Community Expert ,
Feb 13, 2022 Feb 13, 2022
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New Here ,
Feb 15, 2022 Feb 15, 2022

This did not work as the only Adobe app was Reader DC and it is set as the default.  

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New Here ,
Dec 12, 2024 Dec 12, 2024

Are you kidding? Adobe has a glitch (I would hate to think it's intentional ) issue that is causing thousands of my documents and files to be switched to .pdf format. And your only advice is to Choose to open the file with one of the apps listed??? You really need to figure this out and get the solution out to those of us who are now unable to work, conduct business, teach, or simply utilize the files and documents that Adobe has absolutely no right to touch!!! When will you be providing this solution?????

 

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New Here ,
Jan 02, 2025 Jan 02, 2025

All my XER files in my computer are ALL reading as PDF as Adobe Acrobat as the default and i have nothing else to pick from, i need to use the application Im exporting and importing XER files from.....what do I do? 

 

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New Here ,
Sep 11, 2022 Sep 11, 2022

The computer aided translation software "Transit NXT" from Star uses file extensions to identify the language of the reference pair files so - for a translation of a file named "Text 123.docx" from German to US English - the reference file pair would be  "Text 123.DEU" and  "Text 123.ENU". Adobe Reader DC simply took possession of and altered all of the files on my Windows 11 system which had the file extension .DEU without asking or warning. Now I have nearly 8GB of reference files in 66 directories that constitutes the work of about 10 years which my translation tool can no longer access! 

Now what ADOBE!!! Your software could have and should have asked for permission BEFORE altering existing files. Short of deleting my harddisk, reinstalling the programs, recovering gigabytes of data from backups and rebuilding the system from scratch, how does a person recover from this disaster? 

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New Here ,
Dec 12, 2024 Dec 12, 2024

I now have the same problem. Most of my documents (over a decade of teaching!!!) have been changed to .pdf files and can only be opened as .pdf documents! This is unbelievable that Adobe Acrobat DC can arbitrarily take over files and documents and put them in a different (often unusable) format. And your only suggestion is to change the associated program with each individual document (when the original program or app is not even on the list)???? I am beyond angry and frustrated. 

 

You MUST have a way to reverse this or fix this. 

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New Here ,
Mar 24, 2025 Mar 24, 2025

Same issue files i"ve had for years are changing into pdf files. What is the fix?

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Adobe Employee ,
Apr 24, 2025 Apr 24, 2025
LATEST

Hi @Michael35143845076d,

 

Hope you are doing well. Thanks for writing in!

 

It looks like you need help with changing the default application to open the files.

 

If you have the application which you want to use, and know the location of it, the process to change the default application should be relatively easy:

Right-click on any of the file > properties > click "Change" to the right of Open with > select the application from the list (if it does not appear, manually locate the application) > click Apply > OK.

More info available here: https://adobe.ly/4jrA8tu

 

This should change the default application, and you should be able to work with the files as usual.

 

Hope this helps.


Regards,
Souvik.

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