an error occurred while signing in

[lawrenceo1149692]

This year I have been unable to sign in to edit pdf's. Keep getting "An error occurred while signing in" message. Can someone help please?

[sb116]

Hi Lawrenceo1149692,

Please share a screenshot of the exact error message you are getting.

Also, please check the private message i have sent to you about the same.

Thanks,

Supriya

[paulm39476961]

I have the same issue when trying to convert.

[sb116]

Hi Paulm39476961,

I have checked your Adobe id, and your account seems to be well.

Please confirm if you are still experiencing the same issue.

Thanks,

Supriya

[Marion11779]

Hi,

I have the same issue here as well. Please help.

[paulm39476961]

Yes I am still getting the same error

[sb116 · Accepted solution]

Hi All,

Please confirm the application version you are using.

Also, would suggest to update your application to the latest version and the use the and see if you still get the same error.

Thanks,

Supriya

[Marion11779]

I updated Adobe to the latest version and now it is working fine. Thank  you!!

[sb116]

Hi Marion11779

Good to know it worked for you.

Let me know if you need any other help with the application.

Thanks,
Supriya

[Carrie041469]

How do I update to the latest version of Acrobat?

[jenniferl10269691]

I am getting this exact same message every time I try to convert a PDF.