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Annoying Pop ups in Adobe Pro - Get Started

New Here ,
Sep 25, 2023 Sep 25, 2023

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I am running Adobe pro:

Build: 23.6.20320.0

On Mac OS Ventura 13.6 (22G120)

I keep getting this pop up:

2023-09-25_13-05-36.jpg

I can not get it to stop, it opens EVERY TIME I open any PDF.  I have unselected "Show me messages from Adobe when I launch Adobe Acrobat."  I can find no other information.  Please help, this is annoying enough I am considering other options.

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Comment markup and annotate , Crash or freeze , Mac

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Adobe Employee ,
Sep 28, 2023 Sep 28, 2023

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Hi Ryan32521107bgk0,

 

Thank you for reaching out, and sorry about the trouble caused.

 

I have shared some information with you in a private message in the community.

Please check your inbox and try the steps suggested. You may check the message via the envelope icon on this community window at the top right. 

Let us know if that helps.

 

Thanks,

Meenakshi

 

 

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New Here ,
Sep 28, 2023 Sep 28, 2023

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Experiencing the same issue in windows. Please help

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

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Hi Umer32597229s7tn,

 

Thank you for reaching out.

 

Please check your inbox, as we have shared the workaround.

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Sep 29, 2023 Sep 29, 2023

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I am also having this issue in Windows, I have been unable to get rid of these popups.

 

Thank you,

Eric

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Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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FWIW disabling the New Acrobat experience in the general tab of preferences fixed this for me, and also put me back to the prior user interface, which to me is a bonus all the way around.

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New Here ,
Oct 03, 2023 Oct 03, 2023

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Did not work for me.  Did not have this option, and problem persists even after implementing the solution to add below to registry.

 

Craig32675490osqs_0-1696360476841.png

 

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New Here ,
Oct 02, 2023 Oct 02, 2023

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Can you please send it to me also? Or post it here? Almost every action I take I'm getting some kind of popup.

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New Here ,
Oct 02, 2023 Oct 02, 2023

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I am having the same problem.  How do I resolve?

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New Here ,
Oct 03, 2023 Oct 03, 2023

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I have given up and uninstalled the program and will be switching to a different PDF editor.  I own a company with 30 employees and growing, all of which need a PDF editor.  This appears to be the best thing that has happened to me as the switch to a different program will save the company around $1500 a year.

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New Here ,
Oct 03, 2023 Oct 03, 2023

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Adobe Support said just now that "bug has been raised for the similar issue- ADC-4432506"

 

You can get rid of it by:

1) Disable new interface by clicking on Menu, "Disable new Acrobat"
2) Restart
3) Accept the legacy Getting started page
4) Renable new interface by clicking View, "Enable new Acrobat"
5) Restart into new interface.

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hi All,

 

The latest Adobe Acrobat version (23.06.20360) released today addresses this issue. Please update the application to the newest version using the following steps:

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

 

For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.


Let us know how it goes.


Thanks,
Meenakshi

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New Here ,
Jan 17, 2024 Jan 17, 2024

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LATEST

Same issue please - Update to new release has not stopped Adobe trying to pop up dialog boxes for varying stuff, and seems to be assuming:

I am a schoolkid

That I have never used Adobe before

That I am incapable of teaching myself or have no experience

 

Even if that were the case, would it not be likely that after a few uses, that I would have learned that and the boxes could automatically stop popping up ?  Really bad idea - but please advise how to make them stop

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