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A
Alexander-Suess
Participant
January 17, 2024
Resuelto

Application crash / Event-ID 1000 in Version 23.8.20470.0 with AcroCEF.exe on Windows Server 2022

  • January 17, 2024
  • 5 respuestas
  • 18407 visualizaciones

Hello, we see since the Windows Updates 2024-01 at every file open process the event-ID 1000 in WIndows Application Log and the user gets the information: Adobe Acrobat has some fails in modules - the users are able to open the file mostly but AcroCEF.exe (in 64bit-versions) and RdrCEF.exe (in 32bit) crashes.

It was already in build 23.8.20458.0 the same! Started with Microsoft Windows updates 2024-01!

 

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de Tariq Dar

    Hi all, 

     

    As @support@ak-bs.ch has found, the issue is related to Server 2022's latest patch.

    This is a known issue introduced via the Windows 2022 update(KB5034129), and Microsoft will fix this in an upcoming release for Win 2022 Server. Please follow the steps mentioned in the release notes for Windows Server 2022(KB5034129) to resolve this issue till the OS update with the fix is available. The keys would be AcroCEF and RdrCEF. 

    ~Tariq

    5 respuestas

    S
    support@ak-bs.ch
    Participant
    January 24, 2024

    Hi

    For us deleteing the following registry keys fixed the issue too:

    "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe",
    "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\RdrCEF.exe"

    Added a GPO entry to delete them.
    Problem started with MS Hotfix KB5034129. I hoped, adobe will fix it with the latest update 2023.008.20470.

    We use server 2022 with terminal services and Citrix Xenapp and Desktops 2203 LTSR.

    T
    Tariq DarRespuesta
    Legend
    February 2, 2024

    Hi all, 

     

    As @support@ak-bs.ch has found, the issue is related to Server 2022's latest patch.

    This is a known issue introduced via the Windows 2022 update(KB5034129), and Microsoft will fix this in an upcoming release for Win 2022 Server. Please follow the steps mentioned in the release notes for Windows Server 2022(KB5034129) to resolve this issue till the OS update with the fix is available. The keys would be AcroCEF and RdrCEF. 

    ~Tariq

    H
    Adobe Employee
    Harsh Vats
    Adobe Employee
    January 18, 2024

    Hi,

    Sorry for the inconvenience here. Can you please provide the following information?

    • Did this start happening after you updated the Reader version or after you updated Windows version?
    • Also Please share the ProcMon logs of Acrobat and rdrCEF/AcroCEF for debugging purposes.

     

    Thanks,

    Harsh

    A
    Alexander-SuessAutor
    Participant
    January 18, 2024

    Hello,

    I am QUITE sure that the issue came up with installing MS-Updates on 9th of January, because the issues started there.

    The Acrobat update to AcroRdrDCx64Upd2300820458 was performed on 4th of january and the systems were without issue until 10th of january. The AcroRdrDCx64Upd2300820470_incr was applied on 16th of january.

    The issue can be reproduced on ALL Windows Server 2022 (german) with actual clean install of Acrobat Reader so that the issue should become reproducable fast!

     

    A
    Alexander-SuessAutor
    Participant
    January 19, 2024

    Ok, I killed the key (after backup ;-)) on ALL Servers - Reboots are scheduled for tonight!

    But this soulds like a workaround first 😉

     


    Here is the update information for the developers:

    KILLING this reg-Key "solves" the issue obviously because the eventlog is clean from reboot on. But: May someone please answer WHAT this service/program does and HOW this would be fixed permantly!

     

    J
    Joachim34852256p0ii
    Participant
    January 17, 2024

    Maybe this helps:

    for us deleteing the following registry keys fixed the issue:

    "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe",
    "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\RdrCEF.exe"

    J
    Joachim34852256p0ii
    Participant
    January 17, 2024

    We also have the same problem!

    P
    Peter34851727dd9p
    Participating Frequently
    January 17, 2024

    Tried the following.

    Repair Reader Installation.  No Change

    Uninstall Reader.  Reboot.  Reinstall.  No change.

    Uninstalled all of the January Windows Updates.  No change.

    After uninstalling the January Windows Updates, tried repairing Adobe installation again.  No change.

    After uninstalling the January Windows Updated, tried uninstalling Adobe.  Rebooting.  Reinstalling.  No change.

    Using the latest versions of Reader - 2023.008.20470.  We use the 64-bit Reader, but we can replicate the problem with 32-bit as the original poster noted.  Since uninstalling the January Windows Updates did not resolve the issue, I feel the issue may have started with the 23.008.20458 release.

     

    P
    Peter34851727dd9p
    Participating Frequently
    January 17, 2024

    We are encountering the same issue.

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