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m_Balmed
Participating Frequently
May 10, 2017
Question

Application error 0xc0000409

  • May 10, 2017
  • 1 reply
  • 9191 views

Hello,

I've experienced this within Adobe Reader XI and DC 2015.017.20050 on Windows 7

Typically this is experienced when opening PDF's through other programs (mostly IE or attachments with Outlook), but this has been experienced by opening Reader directly. The typical behavior is that someone attempts to open the PDF, it will fail returning the "The exception unknown software exception (0xc0000409)" and so on. On a second attempt, it goes through without incident and it appears that re-opening additional times after that will not produce the original error. This is typical, but I can't say this is consistent.

I've witnessed this myself on multiple computers with nothing appearing to link them regarding configurations, age, or even workflow. I've done repairs, uninstall/reinstall, reinstalled 2013 C++ runtimes. Disabling Protected Mode at startup did not change anything. I've purged the current_user registry entries for the reader portion of the trees and let them regenerate. I've tried updates to DC, which aren't our standard but I wanted to try anything that may work.

I'm out of ideas aside from wiping and reloading the machines without preserving any data from the old. One machine didn't experience problems until it was reimaged, which suggests the idea of corruption created from the USMT. However, these just started like someone turned on a light switch. Patch history doesn't seem to correlate to when the issues started.

Any additional ideas?

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    1 reply

    Adorobat
    Participating Frequently
    May 11, 2017

    Hi m.Balmed,

    Could you please try running Reader as an administrator and see if that helps?

    Locate Reader's shortcut on the desktop>right-click>Run as administrator.

    Awaiting your response.

    Shivam

    m_Balmed
    m_BalmedAuthor
    Participating Frequently
    May 11, 2017

    Elevated user permissions aren't available as an option, it's not that it isn't possible, it just isn't permitted.

    I do have admin rights myself, and can't recreate the problem as myself. I can't assign to much merit to that however, different profile, and the one and done nature of this problem seems to thwart any logic in regards to recreating the problem.

    Adorobat
    Participating Frequently
    May 12, 2017

    Could you please check if there is an update available for Reader by clicking on "Check for Updates" under Help menu?

    You may also visit the following link to download updates manually:

    Adobe - Adobe Reader : For Windows

    If that doesn't work, try removing Reader installation using Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine.

    Install Reader DC/ XI from here: Adobe - Adobe Acrobat Reader DC Distribution 

    Keep us posted with the results.