APPLICATION ERROR

[jeffreyl47123360]

I am getting the message below. How do I fix this? ( I am not that computer literate so will need simple instructions!):

[Adorobat]

Hi jeffreyl47123360,

Assuming you are able to access Acrobat Reader's options, could you please let me know the version of Reader installed on the machine?

To check the version, launch Reader>click on Help menu>select About Adobe Acrobat Reader DC

When you are getting this error- when launching Reader or when trying to open a pdf in Reader?

[jeffreyl47123360]

Sorry – can’t launch Options. Message comes on and locks me out of everything!

[Adorobat · Accepted solution]

Could you please try the steps given below:

1- Download and run Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Restart the computer.

3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution  (select your operating system, language, and version accordingly from the drop down option given on the download page)

[jeffreyl47123360]

Which version of the Cleaner Tool do I use – there seem to be several options?

[Adorobat]

Please select the version as seen in the screenshot below:

[jeffreyl47123360]

Managed to sort this out. Cleaner tool + download worked ok. Many thanks!

Which version of the Cleaner Tool do I use – there seem to be several options?

[Adorobat]

Glad to know that.

Cheers!