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mc_littlemike
mc_littlemike
Participant
February 9, 2017
Question

Application Error

  • February 9, 2017
  • 1 reply
  • 525 views

Lately i'm getting a Application Error when i'm opening a PDF File. The error i get is the one shown here below.

I already removed Adobe Acrobat Reader fully and reinstalled it but this didn't make a difference.

Currently i'm using Windows 7 SP1 with Adobe Acrobat Reader DC 15.020.20042.

Does somebody have a idea how to fix this?

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    sb116Community Manager
    Community Manager
    February 9, 2017

    Hi Mc_littlemike,

    Please confirm if you are getting the error on opening every PDF or just any particular.

    Also, please try repair installation of the application and if it does not work, try the uninstallation and reinstallation of the application using the Adobe cleaner tool.

    You may refer to the link below for the same:

    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

    Let me know if the issue still persists.

    Thanks,
    Supriya

    mc_littlemike
    mc_littlemikeAuthor
    Participant
    February 9, 2017

    Hi Supriya,

    The problem doesn't occur on every PDF file and sometimes if i try to open the same file again it will open without a error.

    I will try the cleaner tool and see if this wil solve my problem

    Thanks,

    Mike

    S
    Community Manager
    sb116Community Manager
    Community Manager
    February 9, 2017

    Mc_littlemike,

    In that case there is a possibility that the file you are trying to open is corrupted.

    Also,  please try the cleaner tool and let me know how it goes.

    Thanks,
    Supriya

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