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Application Error

New Here ,
Feb 09, 2017 Feb 09, 2017

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Lately i'm getting a Application Error when i'm opening a PDF File. The error i get is the one shown here below.

pic04483.gif

I already removed Adobe Acrobat Reader fully and reinstalled it but this didn't make a difference.

Currently i'm using Windows 7 SP1 with Adobe Acrobat Reader DC 15.020.20042.

Does somebody have a idea how to fix this?

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Adobe Employee ,
Feb 09, 2017 Feb 09, 2017

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Hi Mc_littlemike,

Please confirm if you are getting the error on opening every PDF or just any particular.

Also, please try repair installation of the application and if it does not work, try the uninstallation and reinstallation of the application using the Adobe cleaner tool.

You may refer to the link below for the same:

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Let me know if the issue still persists.

Thanks,
Supriya

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New Here ,
Feb 09, 2017 Feb 09, 2017

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Hi Supriya,

The problem doesn't occur on every PDF file and sometimes if i try to open the same file again it will open without a error.

I will try the cleaner tool and see if this wil solve my problem

Thanks,

Mike

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Adobe Employee ,
Feb 09, 2017 Feb 09, 2017

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Mc_littlemike,

In that case there is a possibility that the file you are trying to open is corrupted.

Also,  please try the cleaner tool and let me know how it goes.

Thanks,
Supriya

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