Application unable to start correctly 0xc0000022 - Anyone else get this?

Report · Jan 18, 2017

I open a PDF file with Adobe DC reader and get the message: Application unable to start correctly (0xc0000022). The file is there, if I click on "Fill and Sign" it will sometimes open and allow me to fill it out, other times that won't even open. If it does open, after I fill it out, it won't print. I've reinstalled the download several times to no avail. All my PDF icons on desktop have a grey X in the lower left corner. Anyone know what is causing this and how to fix it?

Report · Jan 18, 2017

I am having the problem anytime Adobe Reader is opened for any reason. I have tried the Adobe Clean up tool, Deleting software and reloading, changing security permissions nothing works. Can anyone help with this ???

Report · Jan 19, 2017

Hi brianf60448, jamesh61864367,

Could you please try updating Reader to the latest and see if it works:

Launch Reader>click Help menu>select Check for Updates.

Also, confirm the version of Reader installed on the machine?

Report · Jan 19, 2017

Adorobat Staff,

I have tried the update. It went thru and seems alright. I have restarted the computer in the past and it has corrected the problem, only to come back after I open a couple of PDF files. I'm going to give it some time and I will let you know how it goes.

The version of Reader installed on the machine AFTER the download is 15.023.20056

Hope you'll be hearing from me soon and I can check the "Correct Answer"!

Report · Jan 22, 2017

Adorobat Staff-

Still not working right. I have Acrobat Reader DC Version 15.023.20056 and run OS Windows 10 Home, Version 1607

Thanks

Brian Fitzpatrick

Report · Jan 19, 2017

Adorobat Staff -

The error message is still coming up when I open PDF's again. I am able to fill in and print now, though! I don't understand!

Report · Jan 20, 2017

Adobe Staff

I have deleted DC reader with the Adobe Cleaner Tool and reinstalled the problem still exist.

Interesting when I first start my computer the error message does not show If I open Reader 2-3 time it them begins to come up again and again. Please help.

Report · Jan 22, 2017

jamesh61864367 -

I have the same problem! Waits for the 2nd or third PDF to open before giving error message.

Report · Jan 22, 2017

Hello brianf60448and jamesh61864367,

Thanks for using Adobe Reader DC. Really sorry about the problem you are facing. We will investigate it on priority. Can you please help us with following information so that we can proceed with the investigations:

1) Can you please share the Exact Snapshot of the error dialog, that you are getting while Launching PDF's in Reader / or doing some operation on it ? And does the Reader Quits after you close that dialog ?

2) Is the issue prevalent with all the PDF's or is it something that is specific only to a certain pdf's ? If possible could you please share the PDF files on which you are getting the error on ajain@adobe.com ?

3) Can you please share the dumps of Acrobat Reader when when you get your error dialog,.

For Getting the Dump:

a) When Error dialog appears, Open Windows Task Manager , Got To Processes, There you can see 2 processes of AcroRd32.exe

b) Right Click on each process and click "Create Dump File" Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).

c) Save both the DMP files (For each AcroRd32.exe process) on any Cloud Storage and Share the link for both the dumps with us on mail ( ajain@adobe.com ) .

Thanks

Ayush Jain

Acrobat Team

Report · Jan 23, 2017

Snap Shot attached

It Does not matter which pdf file is used I get there error message on all of them

The task manager only show Adobe DC running once IO do not get a DMP File option Screen Shot also attached.

Please help this is very frustrating.

Report · Jan 23, 2017

Hi jamesh61864367,

I can't See the Snapshots attached to this Thread. Can you please check again or alternatively Send your snapshots at ajain@adobe.com

When the Reader Application is Launched on your machine and you get the error:

For Windows 7, you can get the Dump file as :

For Windows 10, you can get the Dump file as :

Report · Jan 24, 2017

I am having the same problem and I have been working at it for 3 days and am really to uninstall Adobe Reader and say forget it. I am at the end and nothing has worked. It doesn't matter pdf file I try open, it happens to them all.

Report · Jan 24, 2017

Hi,

I would request you to kindly check for Updates on your Acrobat reader. We have released an update last week and that should solve this issue for you

Here are the release notes https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/DC/dccontinuousjanuary2017ooc.html

You can check for Updates as Help -> Check for Updates.

Let me know if you still face this issue ?

Thanks

Report · Feb 11, 2017

regards Application unable to start correctly (0xc0000022). I have uninstalled re-installed a ar added the update and still having this problem.

ive seen the patches at 195.9mb , 71.9mb and 41.1mb

which to use for win7

Report · Feb 17, 2017

Hi stephenp24864416,

All three of them are for Windows. Number 1 is for Acrobat, and, 2 and 3 are for Reader.

_MUI.msp is a multi-language installer.

Let me know if you need further help in installing the update.

Thank You,

Shivam

Report · Feb 17, 2017

sorry but this latest patch did not work i still have the same problem

regards steve

Report · Feb 17, 2017

I've been having the same problem for the last week or so. I've tried all suggested solutions and am still having the problem.

I'm running Windows 10. Four updates to Windows 10 have been installed so far this year:

KB3211320

KB3213986

KB890830

KB3214628

Adobe Reader DC Version 2015.023.20056

Thanks,

Sally

Report · Feb 17, 2017

Hi stephenp24864416, sallyj5410099,

Could you please try disabling protected mode and see if that helps?

Launch Reader>click Edit menu>Preferences>Security(Enhanced)>uncheck the box Enable Protected Mode at startup>OK

Relaunch Reader

Please note: Enable Protected Mode after troubleshooting is complete as the step given above is for troubleshooting purpose only.

Thank You,

Shivam

Report · Feb 17, 2017

sorry this still not working

regads steve

Report · Feb 18, 2017

Try running Reader as an administrator. Locate Reader's shortcut on desktop>right click>select Run as administrator

Report · Feb 18, 2017

sorry this still not working, still coming up with error : Application unable to start correctly 0xc0000022

regards steve

Report · Feb 18, 2017

Hi Stephen/Sally/Ann,

We are trying to fix this problem but still need some information from your side.

1) Can you please share the dumps of Acrobat Reader when you get this error dialog,.

For Getting the Dump:

a) When Error dialog appears, Open Windows Task Manager >> Go to Processes >> There you can see 2 processes of AcroRd32.exe

b) Right Click on each process and click "Create Dump File". Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).

c) Save both the DMP files (For each AcroRd32.exe process) on any Cloud Storage and Share the link for both the dumps with us on mail ( dobhal@adobe.com ) .

2) What happens after clicking on the OK button for this dialog ?

Thanks for your help.

Report · Feb 19, 2017

Hello Everyone,

We tried hard to reproduce the issue but didn't succeed. We have created a registry which would create the crashed application memory dump in "C:\dumps" location.

Registry could be downloaded from Shared Files - Acrobat.com and installed by double clicking it.

After installing the registry, please try the workflow again and if you see same issue again, you see a .dmp file at "C:\dumps" location.

Please share that dump file with us to resolve the issue.

-Thanks

Sunil Soni

Report · Feb 20, 2017

Hi

I downloaded the registry, but when I double-clicked on it, it opened Notepad.

I also reproduced the error and there was no C:\dump location, let alone a .dmp file contained in it. I don’t think the double-clicking installed the registry.

Thank you,

Sally

Report · Feb 20, 2017

Thanks Sally for trying this out.

Please download following .zip(Shared Files - Acrobat.com) file and extract .reg file and install it. Let me know if it helps.

-Thanks

Acrobat Team