I have a customer that's on Adobe Acrobat Reader 2019.012.20040, with Windows 10 Pro x64 Version 1809, and when he tries to open a certain document, he gets the following error:
"Cannot find or create the font 'ArialMT'. Some characters may not display or print correctly."
So far, the user has uninstalled and reinstalled Adobe Acrobat Reader, his computer was wiped and re-imaged with a new Windows 10 baseline, we've added the ArialMT TrueType font file to Windows 10, and he's installed the DC Font Pack (my suggestion):
But he's still getting the error. Are there any suggestions as to resolve his issue? Thanks.
Exactly how are you “using Microsoft Word to create PDFs” – Microsoft's built-in “save as” specifying PDF as the file type, Acrobat's Save as Adobe PDF, something else?
Without a sample file (you can attach one here), we have no way of diagnosing what you are seeing.
I have the same issue. Attachments sent to me wont open, say ARIALMT font is missing. I dont know what they used to create the PDF. This is so annoying.
Three years later, same problem. New computer, new install. File from Bluebeam.
Tried to repair and local fonts checked by default. Tried the open in read mode, no change.
We are sorry to hear that.
Would you mind sharing the version of the Acrobat DC you are using? To check the version goto Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.
Also, if it's an issue with a particular file, please share the file with us for testing https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html
I wanted to get back to this topic. I did see that it was "resolved" via AutoCAD, but cannot be the final correct answer here. I receive these files by others and am not the original creator of this work. There needs to be a correction from the Adobe side so that these can be read and used either way. I am using Adobe Acrobat Pro DC and the program is up to date.
We are sorry to hear that. Would you mind sharing a small video recording of the steps you are doing and the sample PDF file so that we can check it at our end? https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html