ArialMT font missing

[steveh55258381]

I have a customer that's on Adobe Acrobat Reader 2019.012.20040, with Windows 10 Pro x64 Version 1809, and when he tries to open a certain document, he gets the following error:

"Cannot find or create the font 'ArialMT'. Some characters may not display or print correctly."

So far, the user has uninstalled and reinstalled Adobe Acrobat Reader, his computer was wiped and re-imaged with a new Windows 10 baseline, we've added the ArialMT TrueType font file to Windows 10, and he's installed the DC Font Pack (my suggestion):

Adobe Acrobat Reader DC Font Pack (Continuous) - For Acrobat Reader DC version 19.x

But he's still getting the error.  Are there any suggestions as to resolve his issue?  Thanks.

[Mark315980562fse]

You're assuming that this is only apparent in AudoCad generated PDF's.  For me this is not the case.  I often have this issue with PDF's from other sources.

To be clear, I do have CAD software on my computer, but I experience this issue with PDF's from many sources.

[burgeida]

Yeah, you are correct. Based on how we fixed it, I dont think it is a program specific issue, but an issue with pdf printers/exporters, possibly older ones that dont differentiate between Arial and Arial MT.

Try creating the effected pdfs with different methods and see if the issue persists.   Use "print to pdf" if you were exporting to pdf, or vice versa.   See if you can play with the options in your pdf printer to capture fonts or select a different pdf printer entirely.   If you dont have a second PDF printer on your computer, you could download Cute PDF Writer, it is not my favorite, but it is free.  I know this is a lot of messing around, but it could help localize the problem.

Although this issue originates outside of Acrobat, I by no means think this lets Adobe off the hook.  The most basic requirement of a PDF reader is to read PDfs easily, and no other reader I tried had this issue.   Other programs have figured this out, so I think Adobe can as well.

[Ondřej Topolánek]

Hello,
I had a similar problem and solved it using Affinity Designer v2.4. Opened the PDF in it and then re-saved as a PDF. After that Acrobat opened it with no problem with missing fonts.

[Adam375609698z2e]

I'm also getting the same issue. Was this ever fixed?