Skip to main content
R
ralcon19504261
Inspiring
April 13, 2023
Answered

Attach file to email now requires login

  • April 13, 2023
  • 3 replies
  • 4646 views

As of this morning, multiple users are no longer able to attach a file to email from within Acrobat Reader without a login. 

 I also noticed on a new install that the email option is greyed out.   

Do we need an Acrobat Standard or Pro license to email an attachment from Acrobat now?  

    This topic has been closed for replies.
    Correct answer ralcon19504261

    Once the user toggled "Attach Link" off it worked as expected.   The option had been enabled when they were used to it being off.    (This did happen for multiple users)  

    Sorry I didn't see that before posting.   

    3 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    April 17, 2023

    Hi ralcon19504261,

     

    Thank you for your patience so far.

     

    To send the PDF as an email attachment, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

    Go to Edit > Preferences >  Email accounts in Acrobat or Acrobat Reader on a Windows machine. For Mac, Application Preferences > Email accounts.

    Refer to the screenshot attached below:

     

     

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

     

      asanchez209
      asanchez209
      New Participant
      February 8, 2024

      correct.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      April 13, 2023

      Hi ralcon19504261,

       

      Thank you for reaching out and sharing your findings here.

      This will help others in this community with a similar issue.

       

      Thanks,

      Meenakshi

      R
      ralcon19504261Author
      Inspiring
      April 13, 2023

      I created a login to see what would happen,  but it just uploaded the file to Document Cloud then created a link to add to Outlook instead of attaching the file.   Very disappointing.   

      R
      ralcon19504261AuthorCorrect answer
      Inspiring
      April 13, 2023

      Once the user toggled "Attach Link" off it worked as expected.   The option had been enabled when they were used to it being off.    (This did happen for multiple users)  

      Sorry I didn't see that before posting.   

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices