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Attach file to email now requires login

Community Beginner ,
Apr 13, 2023 Apr 13, 2023

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As of this morning, multiple users are no longer able to attach a file to email from within Acrobat Reader without a login. 

ralcon19504261_1-1681400380609.png

ralcon19504261_2-1681400501937.png

 I also noticed on a new install that the email option is greyed out.   

Do we need an Acrobat Standard or Pro license to email an attachment from Acrobat now?  

TOPICS
General troubleshooting , Share or review PDFs , Windows

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correct answers 1 Correct answer

Community Beginner , Apr 13, 2023 Apr 13, 2023

Once the user toggled "Attach Link" off it worked as expected.   The option had been enabled when they were used to it being off.    (This did happen for multiple users)  

Sorry I didn't see that before posting.   

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Community Beginner ,
Apr 13, 2023 Apr 13, 2023

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I created a login to see what would happen,  but it just uploaded the file to Document Cloud then created a link to add to Outlook instead of attaching the file.   Very disappointing.   

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Community Beginner ,
Apr 13, 2023 Apr 13, 2023

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Once the user toggled "Attach Link" off it worked as expected.   The option had been enabled when they were used to it being off.    (This did happen for multiple users)  

Sorry I didn't see that before posting.   

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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Hi ralcon19504261,

 

Thank you for reaching out and sharing your findings here.

This will help others in this community with a similar issue.

 

Thanks,

Meenakshi

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Hi ralcon19504261,

 

Thank you for your patience so far.

 

To send the PDF as an email attachment, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

Go to Edit > Preferences >  Email accounts in Acrobat or Acrobat Reader on a Windows machine. For Mac, Application Preferences > Email accounts.

Refer to the screenshot attached below:

MeenakshiNegi_0-1681738942063.png

 

 

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

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New Here ,
Feb 08, 2024 Feb 08, 2024

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correct.

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