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Svenja31700944ofhk
Participant
August 16, 2023
Answered

ausgeblendete Ebenen werden mitgedruckt

  • August 16, 2023
  • 2 replies
  • 1117 views

Hallo!

Seit ein paar Tagen werden ausgeblendete Ebenen trotzdem mit gedruckt. Das Problem trat bei mir und einer Kundin unabhängig voneinander bei unterscheidlichen Dateien und mit unterschiedlichen Druckern auf. Auch eine Datei, die ich vor kurzem noch problemlos in Ebenen drucken konnte, wird jetzt nur noch inkl. der ausgeblendeten Ebenen gedruckt. Ich habe den Reader schon neu installiert, das hat nicht geholfen. Auch "als Bild drucken" hat nicht geholfen.

Hilfe bitte!

    This topic has been closed for replies.
    Correct answer Svenja31700944ofhk
    A customer has now found a solution. "Save ink/toner" must not be selected in the print settings. Nevertheless, there seems to be an error somewhere, because recently it also worked with this selected option.

    2 replies

    S
    Svenja31700944ofhkAuthorCorrect answer
    Participant
    August 20, 2023
    A customer has now found a solution. "Save ink/toner" must not be selected in the print settings. Nevertheless, there seems to be an error somewhere, because recently it also worked with this selected option.
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 16, 2023

    Hi @Svenja31700944ofhk 

     

    Please check the troubleshooting steps suggested in a similar discussion here: https://answers.acrobatusers.com/Change-layer-visibility-hidden-visible-doesn-print-q297333.aspx 

    Try setting the properties of the layers to printing never. And see if that helps.

     

    If it doesn't help, then share the following details:

    1- Acrobat version

    2- OS version

    3- Check your printer's firmware and pending updates.

     

    Thanks,

    Akanchha

     

    S
    Svenja31700944ofhkAuthor
    Participant
    August 17, 2023
    Unfortunately that doesn't help, I can't change anything in the layer settings (see picture). In the meantime, the problem has also occurred with other customers.
    Acrobat Version is 2023.003.20269
    OS version 22H2 (Build 22621.2134)
    Printers firmware is up to date, since it doesn't work with other printers either, I don't think that's the reason.
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