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mariah16226476
Participant
March 7, 2017
Question

Auto save option - where are my files?

  • March 7, 2017
  • 2 replies
  • 66708 views

Hi there!

I was reading through a very long pdf file, highlighting the most important passages. The auto-saving option is activated to save the file every 5 minutes. Unfortunately, I can't find those "temporal files". They are neither in my C>windows>temp-folder, nor in my C>programs>Adobe-folder, and I can't reopen or restore it by opening adobe reader DC (version 2015.023.20070), or the original file.

I am really lost right now, and appreciate your help. Thanks in advance.

Maria

    2 replies

    dprayudha
    dprayudha
    Participant
    April 26, 2018

    C:\Users\<Users>\AppData\Roaming\Adobe\Acrobat\DC

      A
      AC Business5CB3
      Participant
      March 24, 2021

      Nope!

        T
        Tariq Dar
        Legend
        April 6, 2017

        Hi Maria,

        Sorry for the inconvenience caused and delay in response.

        Sadly, there is not much that can be done. But we would like to know hat happened that you were looking for the AutoSave file in the first place. 

        Ideally, if the application crashed and you couldn't save your work. Next time when you Launch Reader/Acrobat it should bring the file with AutoSaves. Please let us know what exactly happened and could you share the file with us. Would like to check if there is some issue with the AutoSave feature.

        Will be waiting for your response.

        - Tariq Dar.

        J
        jrg3000
        Participating Frequently
        April 23, 2017

        Just to clarify, this is the level of sophistication you geniuses at Adobe have landed on? Despite the fact that for design and creative pros having actual backup files autosaved is the standard, you geniuses decided to skip that whole thing? So the only time we have access to an "auto-saved" file is a full crash>restart? I'd like to meet the fcking genius who decided that was all we creative pros need.

          S
          shzbl
          Participant
          August 2, 2020

          I realize this thread is a few years old now, but sadly it's one of the few that come up when searching for this problem. I couldn't agree with chestrockwell3000 more. Unbelieveable. Not to mention all the mentions of a backup of any kind seem to only reference C drive directories and therefore are Windows miopic. However, on the Mac, I was just able to find a *.tmp file hiding that I was able to open in TextEdit, and sure enough all my text is in there. There's a ton of line code to edit out, but the actual writing I did is in there and I can, with a lot of editing, gather it together, so at least I don't have to re-write it, or all of it anyway. Depends on how much was saved before Acrobat took a dump. For the Adobe tech geniuses, I literally just hit Cmd+S to save, and the file crashed. I was entering text into a form field when it bombed. I'm running Mac OS 10.15.4, and using the latest Creative Cloud so whatever version of Acrobat DC that is, v20.0 according to the CC menu.


          can you give me any general hints how to find that *.tmp file? literally the exact same thing happened to me just now. outrageously frustrating. 😞

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