Auto-Update Not Working

Report · Mar 11, 2022

I'm having an issue with auto-updates not installing. It should be updating from 21.011.20039. Log file showing 2x attempts, triggered by starting the update scheduled task:

[2022-03-11 10:01:41:0627] Adobe ARM 1.824.45.8876 logging started.
[2022-03-11 10:01:41:0627] Command Line:
[2022-03-11 10:01:41:0627] Notify...
[2022-03-11 10:01:41:0627] Could not find ARM server to notify
[2022-03-11 10:01:41:0627] GetLastError(): 2 - The system cannot find the file specified. [2022-03-11 10:01:41:0629] CreateSessionFromReportData... new instance
[2022-03-11 10:01:41:0629] No Report file
[2022-03-11 10:01:41:0629] SafeDeleteReportFile...
[2022-03-11 10:01:41:0629] InitUIStrings...
[2022-03-11 10:01:41:0696] UpdateARM...
[2022-03-11 10:01:41:0696] IsTimeElapsed...
[2022-03-11 10:01:41:0704] Minutes elapsed: 1454
[2022-03-11 10:01:41:0704] Too soon to check for arm update
[2022-03-11 10:01:41:0704] LogReportDataIntoAnalytics... requested by update ARM
[2022-03-11 10:01:41:0704] No Report file
[2022-03-11 10:01:41:0704] IsAnyProductInFullAuto...
[2022-03-11 10:01:41:0706] EULA accepted from 1
[2022-03-11 10:01:41:0706] found full auto for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100} in Mode
[2022-03-11 10:01:41:0706] ************************************
[2022-03-11 10:01:41:0706] InitSessionWithProduct...
[2022-03-11 10:01:41:0706] FindCurrentPDFOwner...
[2022-03-11 10:01:41:0720] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2022-03-11 10:01:41:0720] ProductName: Adobe Acrobat Reader DC
[2022-03-11 10:01:41:0720] ProductVersion: 21.011.20039
[2022-03-11 10:01:41:0720] ProductUACPatching: enabled
[2022-03-11 10:01:41:0720] Product UI Language: ENU
[2022-03-11 10:01:41:0720] ProductLanguage installed: 1033
[2022-03-11 10:01:41:0720] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2022-03-11 10:01:41:0720] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2022-03-11 10:01:41:0720] Manifest URL: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest3.msi
[2022-03-11 10:01:41:0720] InitUIStrings...
[2022-03-11 10:01:41:0721] re-initializing strings with langauge: ENU
[2022-03-11 10:01:41:0818] InitListener...
[2022-03-11 10:01:41:0818] Init...
[2022-03-11 10:01:41:0818] Notify...
[2022-03-11 10:01:41:0818] Could not find ARM server to notify
[2022-03-11 10:01:41:0818] GetLastError(): 2 - The system cannot find the file specified. [2022-03-11 10:01:41:0818] StartServer...
[2022-03-11 10:01:41:0818] IsVistaOrLater returns 1
[2022-03-11 10:01:41:0818] ARM Server started
[2022-03-11 10:01:41:0818] Action added: Listener
[2022-03-11 10:01:41:0818] Run_SpeedLaunchers...
[2022-03-11 10:01:41:0818] Token time: 132914646076590110
[2022-03-11 10:01:41:0818] Registered time : 132914646076590110
[2022-03-11 10:01:41:0818] Started auto mode for: Reader
[2022-03-11 10:01:41:0818] CanRun...
[2022-03-11 10:01:41:0818] IsPatchingDisabled...
[2022-03-11 10:01:41:0826] Std User, will update
[2022-03-11 10:01:41:0826] StartProduct...
[2022-03-11 10:01:41:0826] IsEULA_Accepted...
[2022-03-11 10:01:41:0826] EULA accepted from 1
[2022-03-11 10:01:41:0826] GetPreferences...
[2022-03-11 10:01:41:0827] Using registered preference AUTO_ALL
[2022-03-11 10:01:41:0827] IsTimeElapsed...
[2022-03-11 10:01:41:0827] Last check for updates is not registered
[2022-03-11 10:01:41:0827] IsErrorExpired...
[2022-03-11 10:01:41:0828] Last error is not registered
[2022-03-11 10:01:41:0828] InitDownloadManager...
[2022-03-11 10:01:41:0835] GetOverwriteURL...
[2022-03-11 10:01:41:0835] No overwrite file
[2022-03-11 10:01:41:0836] Product can start
[2022-03-11 10:01:41:0836] Network is available, waited 0 ms
[2022-03-11 10:01:41:0836] Action added: Download Manifest
[2022-03-11 10:01:41:0836] Downloading Manifest:
[2022-03-11 10:01:41:0836] URL: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest3.msi
[2022-03-11 10:01:41:0836] file: C:\Users\XXXX\AppData\Local\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:01:41:0855] DownloadFileAndWait()
[2022-03-11 10:01:46:0460] Creating BITS job LocalFileName:C:\Users\XXXX\AppData\Local\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:01:46:0460] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest3.msi
[2022-03-11 10:01:46:0460] downLoadFileSet(): File Count: 1
[2022-03-11 10:01:56:0639] StoreCRD...
[2022-03-11 10:01:56:0639] No CRD to store
[2022-03-11 10:01:56:0648] BITs download success: C:\Users\XXXX\AppData\Local\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:01:56:0809] valid after BITs download: C:\Users\XXXX\AppData\Local\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:01:56:0817] TransferProductManifest...
[2022-03-11 10:01:56:0827] Transfered: C:\ProgramData\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:01:56:0827] Action deleted: Download Manifest
[2022-03-11 10:01:56:0827] ReportSessionData...
[2022-03-11 10:01:56:0866] UAC is enabled
[2022-03-11 10:01:56:0942] InitSession...
[2022-03-11 10:01:56:0942] InitUpdateData...
[2022-03-11 10:01:56:0991] Init from: C:\ProgramData\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:01:56:0991] InitExtraManifestProperties...
[2022-03-11 10:01:56:0991] InitUpdateFromProductUpdatesTable...
[2022-03-11 10:01:56:0991] MDOV1615
[2022-03-11 10:01:56:0991] InitUpdateFromProductUpdatesExTable...
[2022-03-11 10:01:56:0991] InitUpdateDataFromRecord...
[2022-03-11 10:01:56:0991] InitUpgrade...
[2022-03-11 10:01:56:0992] Upgrade data not available: Upgrade ID
[2022-03-11 10:01:56:0992] File list in Manifest: AcroRdrDCUpd2200120085_incr.msi;AcroRdrDCUpd2200120085_incr.msp
[2022-03-11 10:01:56:0992] InitUpdateFiles...
[2022-03-11 10:01:56:0992] SetUpdateSelection..
[2022-03-11 10:01:56:0992] entered evaluation for: ID_AcroRdrDCUpd2200120085_incr.msi
[2022-03-11 10:01:56:0992] EvaluateCondition...: RandomInstallLatest
[2022-03-11 10:01:56:0992] ProcessRegCondition...
[2022-03-11 10:01:56:0992] registered DWORD value: 21642
[2022-03-11 10:01:56:0992] ID_AcroRdrDCUpd2200120085_incr.msi evaluated to Skip
[2022-03-11 10:01:56:0992] entered evaluation for: ID_AcroRdrDCUpd2200120085_incr.msp
[2022-03-11 10:01:56:0992] EvaluateCondition...: RandomInstallLatest
[2022-03-11 10:01:56:0992] ProcessRegCondition...
[2022-03-11 10:01:56:0992] registered DWORD value: 21642
[2022-03-11 10:01:56:0992] ID_AcroRdrDCUpd2200120085_incr.msp evaluated to Skip
[2022-03-11 10:01:56:0992] RegisterResult...
[2022-03-11 10:01:56:0995] No files in Session, setting NO_UPDATES mode
[2022-03-11 10:01:56:0995] CancelJobs
[2022-03-11 10:01:56:0995] GetJobs
[2022-03-11 10:01:57:0001] no registered jobs
[2022-03-11 10:01:57:0002] LogReportDataIntoAnalytics... requested by finished with product
[2022-03-11 10:01:57:0005] LetProductUseArmReportData...
[2022-03-11 10:01:57:0005] Missing module path
[2022-03-11 10:01:57:0005] Init HL or HB failed
[2022-03-11 10:01:57:0005] done with Report file
[2022-03-11 10:01:57:0008] SafeDeleteReportFile...
[2022-03-11 10:01:57:0009] CleanupObsoleteFolders...
[2022-03-11 10:01:57:0009] cleanup not allowed by product Manifest
[2022-03-11 10:01:57:0009] ************************************
[2022-03-11 10:01:57:0009] InitSessionWithProduct...
[2022-03-11 10:01:57:0010] InitProduct...
[2022-03-11 10:01:57:0010] Started Product: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:01:57:0010] C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2022-03-11 10:01:57:0011] DisableAnyUI is registered
[2022-03-11 10:01:57:0011] ProductCode: {291AA914-A987-1033-BD63-AC0A92D435E5}
[2022-03-11 10:01:57:0011] ProductName: ReaderServices
[2022-03-11 10:01:57:0011] ProductVersion: 21.011.20039.3
[2022-03-11 10:01:57:0011] Product UI Language: ENU
[2022-03-11 10:01:57:0011] ProductInstallDir:
[2022-03-11 10:01:57:0011] ProductUACPatching: disabled
[2022-03-11 10:01:57:0011] Product initialized: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:01:57:0011] Started auto mode for: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:01:57:0011] CanRun...
[2022-03-11 10:01:57:0011] IsPatchingDisabled...
[2022-03-11 10:01:57:0011] Std User, will update
[2022-03-11 10:01:57:0011] StartProduct...
[2022-03-11 10:01:57:0011] GetPreferences...
[2022-03-11 10:01:57:0011] Using registered preference AUTO_ALL
[2022-03-11 10:01:57:0011] IsTimeElapsed...
[2022-03-11 10:01:57:0012] Minutes elapsed: 1455
[2022-03-11 10:01:57:0012] Last check for updates not expired, code: 120300
[2022-03-11 10:01:57:0012] LogReportDataIntoAnalytics... requested by finished with product
[2022-03-11 10:01:57:0012] No Report file
[2022-03-11 10:01:57:0012] CleanupObsoleteFolders...
[2022-03-11 10:01:57:0012] cleanup not allowed by product Manifest
[2022-03-11 10:01:57:0012] ************************************
[2022-03-11 10:01:57:0012] InitSessionWithProduct...
[2022-03-11 10:01:57:0012] InitProduct...
[2022-03-11 10:01:57:0013] Started Product: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:01:57:0013] Skipping previously checked Product
[2022-03-11 10:01:57:0013] Finished search for registered products:
[2022-03-11 10:01:57:0013] Error Code: 259
[2022-03-11 10:01:57:0013] LogReportDataIntoAnalytics... requested by exit instance
[2022-03-11 10:01:57:0013] No Report file
[2022-03-11 10:01:57:0013] Cleanup...
[2022-03-11 10:01:57:0013] CleanupEx...
[2022-03-11 10:01:57:0013] Notify...
[2022-03-11 10:01:57:0013] WriteFile succeeded in Notify
[2022-03-11 10:01:57:0013] Listener - ARM_MESSAGE_FROM_ARM_CLEANUP
[2022-03-11 10:01:57:0014] Notify...
[2022-03-11 10:01:57:0014] WriteFile succeeded in Notify
[2022-03-11 10:01:57:0014] Requested to stop listener
[2022-03-11 10:01:57:0014] Confirming request to stop listener
[2022-03-11 10:01:57:0014] Action deleted: Listener
[2022-03-11 10:01:57:0229] ARM returns ERROR_SUCCESS
[2022-03-11 10:01:57:0229] Adobe ARM 1.824.45.8876 logging finished.

[2022-03-11 10:09:46:0720] Adobe ARM 1.824.45.8876 logging started.
[2022-03-11 10:09:46:0720] Command Line:
[2022-03-11 10:09:46:0720] Notify...
[2022-03-11 10:09:46:0720] Could not find ARM server to notify
[2022-03-11 10:09:46:0720] GetLastError(): 2 - The system cannot find the file specified. [2022-03-11 10:09:46:0720] CreateSessionFromReportData... new instance
[2022-03-11 10:09:46:0720] No Report file
[2022-03-11 10:09:46:0720] SafeDeleteReportFile...
[2022-03-11 10:09:46:0720] InitUIStrings...
[2022-03-11 10:09:46:0788] UpdateARM...
[2022-03-11 10:09:46:0788] IsTimeElapsed...
[2022-03-11 10:09:46:0791] Minutes elapsed: 1463
[2022-03-11 10:09:46:0791] Too soon to check for arm update
[2022-03-11 10:09:46:0791] LogReportDataIntoAnalytics... requested by update ARM
[2022-03-11 10:09:46:0791] No Report file
[2022-03-11 10:09:46:0791] IsAnyProductInFullAuto...
[2022-03-11 10:09:46:0794] EULA accepted from 1
[2022-03-11 10:09:46:0794] found full auto for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100} in Mode
[2022-03-11 10:09:46:0794] ************************************
[2022-03-11 10:09:46:0794] InitSessionWithProduct...
[2022-03-11 10:09:46:0794] FindCurrentPDFOwner...
[2022-03-11 10:09:46:0807] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2022-03-11 10:09:46:0807] ProductName: Adobe Acrobat Reader DC
[2022-03-11 10:09:46:0807] ProductVersion: 21.011.20039
[2022-03-11 10:09:46:0807] ProductUACPatching: enabled
[2022-03-11 10:09:46:0808] Product UI Language: ENU
[2022-03-11 10:09:46:0808] ProductLanguage installed: 1033
[2022-03-11 10:09:46:0808] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2022-03-11 10:09:46:0808] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2022-03-11 10:09:46:0808] Manifest URL: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest3.msi
[2022-03-11 10:09:46:0808] InitUIStrings...
[2022-03-11 10:09:46:0808] re-initializing strings with langauge: ENU
[2022-03-11 10:09:46:0915] InitListener...
[2022-03-11 10:09:46:0915] Init...
[2022-03-11 10:09:46:0915] Notify...
[2022-03-11 10:09:46:0915] Could not find ARM server to notify
[2022-03-11 10:09:46:0915] GetLastError(): 2 - The system cannot find the file specified. [2022-03-11 10:09:46:0915] StartServer...
[2022-03-11 10:09:46:0915] IsVistaOrLater returns 1
[2022-03-11 10:09:46:0917] ARM Server started
[2022-03-11 10:09:46:0917] Action added: Listener
[2022-03-11 10:09:46:0917] Run_SpeedLaunchers...
[2022-03-11 10:09:46:0918] Token time: 132914646076590110
[2022-03-11 10:09:46:0918] Registered time : 132914646076590110
[2022-03-11 10:09:46:0918] Started auto mode for: Reader
[2022-03-11 10:09:46:0918] CanRun...
[2022-03-11 10:09:46:0918] IsPatchingDisabled...
[2022-03-11 10:09:46:0919] Std User, will update
[2022-03-11 10:09:46:0919] StartProduct...
[2022-03-11 10:09:46:0919] IsEULA_Accepted...
[2022-03-11 10:09:46:0919] EULA accepted from 1
[2022-03-11 10:09:46:0919] GetPreferences...
[2022-03-11 10:09:46:0919] Using registered preference AUTO_ALL
[2022-03-11 10:09:46:0919] IsTimeElapsed...
[2022-03-11 10:09:46:0919] Last check for updates is not registered
[2022-03-11 10:09:46:0919] IsErrorExpired...
[2022-03-11 10:09:46:0919] Last error is not registered
[2022-03-11 10:09:46:0919] InitDownloadManager...
[2022-03-11 10:09:46:0927] GetOverwriteURL...
[2022-03-11 10:09:46:0929] No overwrite file
[2022-03-11 10:09:46:0929] Product can start
[2022-03-11 10:09:46:0935] Network is available, waited 0 ms
[2022-03-11 10:09:46:0935] Action added: Download Manifest
[2022-03-11 10:09:46:0935] Downloading Manifest:
[2022-03-11 10:09:46:0935] URL: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest3.msi
[2022-03-11 10:09:46:0935] file: C:\Users\XXXX\AppData\Local\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:09:46:0960] DownloadFileAndWait()
[2022-03-11 10:09:51:0638] Creating BITS job LocalFileName:C:\Users\XXXX\AppData\Local\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:09:51:0638] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest3.msi
[2022-03-11 10:09:51:0639] downLoadFileSet(): File Count: 1
[2022-03-11 10:10:00:0779] StoreCRD...
[2022-03-11 10:10:00:0779] No CRD to store
[2022-03-11 10:10:00:0799] BITs download success: C:\Users\XXXX\AppData\Local\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:10:00:0971] valid after BITs download: C:\Users\XXXX\AppData\Local\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:10:00:0983] TransferProductManifest...
[2022-03-11 10:10:00:0988] Transfered: C:\ProgramData\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:10:00:0989] Action deleted: Download Manifest
[2022-03-11 10:10:00:0989] ReportSessionData...
[2022-03-11 10:10:01:0016] UAC is enabled
[2022-03-11 10:10:01:0054] InitSession...
[2022-03-11 10:10:01:0054] InitUpdateData...
[2022-03-11 10:10:01:0101] Init from: C:\ProgramData\Adobe\ARM\Reader_21.011.20039\ReaderDCManifest3.msi
[2022-03-11 10:10:01:0101] InitExtraManifestProperties...
[2022-03-11 10:10:01:0101] InitUpdateFromProductUpdatesTable...
[2022-03-11 10:10:01:0101] MDOV1615
[2022-03-11 10:10:01:0101] InitUpdateFromProductUpdatesExTable...
[2022-03-11 10:10:01:0101] InitUpdateDataFromRecord...
[2022-03-11 10:10:01:0101] InitUpgrade...
[2022-03-11 10:10:01:0101] Upgrade data not available: Upgrade ID
[2022-03-11 10:10:01:0101] File list in Manifest: AcroRdrDCUpd2200120085_incr.msi;AcroRdrDCUpd2200120085_incr.msp
[2022-03-11 10:10:01:0101] InitUpdateFiles...
[2022-03-11 10:10:01:0101] SetUpdateSelection..
[2022-03-11 10:10:01:0101] entered evaluation for: ID_AcroRdrDCUpd2200120085_incr.msi
[2022-03-11 10:10:01:0101] EvaluateCondition...: RandomInstallLatest
[2022-03-11 10:10:01:0101] ProcessRegCondition...
[2022-03-11 10:10:01:0101] registered DWORD value: 21642
[2022-03-11 10:10:01:0101] ID_AcroRdrDCUpd2200120085_incr.msi evaluated to Skip
[2022-03-11 10:10:01:0101] entered evaluation for: ID_AcroRdrDCUpd2200120085_incr.msp
[2022-03-11 10:10:01:0101] EvaluateCondition...: RandomInstallLatest
[2022-03-11 10:10:01:0101] ProcessRegCondition...
[2022-03-11 10:10:01:0101] registered DWORD value: 21642
[2022-03-11 10:10:01:0101] ID_AcroRdrDCUpd2200120085_incr.msp evaluated to Skip
[2022-03-11 10:10:01:0101] RegisterResult...
[2022-03-11 10:10:01:0101] No files in Session, setting NO_UPDATES mode
[2022-03-11 10:10:01:0108] CancelJobs
[2022-03-11 10:10:01:0108] GetJobs
[2022-03-11 10:10:01:0113] no registered jobs
[2022-03-11 10:10:01:0113] LogReportDataIntoAnalytics... requested by finished with product
[2022-03-11 10:10:01:0113] LetProductUseArmReportData...
[2022-03-11 10:10:01:0113] Missing module path
[2022-03-11 10:10:01:0113] Init HL or HB failed
[2022-03-11 10:10:01:0113] done with Report file
[2022-03-11 10:10:01:0133] SafeDeleteReportFile...
[2022-03-11 10:10:01:0133] CleanupObsoleteFolders...
[2022-03-11 10:10:01:0134] cleanup not allowed by product Manifest
[2022-03-11 10:10:01:0134] ************************************
[2022-03-11 10:10:01:0134] InitSessionWithProduct...
[2022-03-11 10:10:01:0136] InitProduct...
[2022-03-11 10:10:01:0136] Started Product: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:10:01:0136] C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2022-03-11 10:10:01:0136] DisableAnyUI is registered
[2022-03-11 10:10:01:0136] ProductCode: {291AA914-A987-1033-BD63-AC0A92D435E5}
[2022-03-11 10:10:01:0136] ProductName: ReaderServices
[2022-03-11 10:10:01:0136] ProductVersion: 21.011.20039.3
[2022-03-11 10:10:01:0136] Product UI Language: ENU
[2022-03-11 10:10:01:0136] ProductInstallDir:
[2022-03-11 10:10:01:0136] ProductUACPatching: disabled
[2022-03-11 10:10:01:0136] Product initialized: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:10:01:0136] Started auto mode for: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:10:01:0136] CanRun...
[2022-03-11 10:10:01:0136] IsPatchingDisabled...
[2022-03-11 10:10:01:0136] Std User, will update
[2022-03-11 10:10:01:0136] StartProduct...
[2022-03-11 10:10:01:0136] GetPreferences...
[2022-03-11 10:10:01:0136] Using registered preference AUTO_ALL
[2022-03-11 10:10:01:0136] IsTimeElapsed...
[2022-03-11 10:10:01:0136] Minutes elapsed: 1463
[2022-03-11 10:10:01:0136] Last check for updates not expired, code: 120300
[2022-03-11 10:10:01:0136] LogReportDataIntoAnalytics... requested by finished with product
[2022-03-11 10:10:01:0136] No Report file
[2022-03-11 10:10:01:0136] CleanupObsoleteFolders...
[2022-03-11 10:10:01:0136] cleanup not allowed by product Manifest
[2022-03-11 10:10:01:0136] ************************************
[2022-03-11 10:10:01:0136] InitSessionWithProduct...
[2022-03-11 10:10:01:0136] InitProduct...
[2022-03-11 10:10:01:0136] Started Product: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:10:01:0136] Skipping previously checked Product
[2022-03-11 10:10:01:0136] Finished search for registered products:
[2022-03-11 10:10:01:0136] Error Code: 259
[2022-03-11 10:10:01:0136] LogReportDataIntoAnalytics... requested by exit instance
[2022-03-11 10:10:01:0136] No Report file
[2022-03-11 10:10:01:0136] Cleanup...
[2022-03-11 10:10:01:0136] CleanupEx...
[2022-03-11 10:10:01:0136] Notify...
[2022-03-11 10:10:01:0136] WriteFile succeeded in Notify
[2022-03-11 10:10:01:0136] Listener - ARM_MESSAGE_FROM_ARM_CLEANUP
[2022-03-11 10:10:01:0142] Notify...
[2022-03-11 10:10:01:0142] WriteFile succeeded in Notify
[2022-03-11 10:10:01:0142] Requested to stop listener
[2022-03-11 10:10:01:0142] Confirming request to stop listener
[2022-03-11 10:10:01:0142] Action deleted: Listener
[2022-03-11 10:10:01:0346] ARM returns ERROR_SUCCESS
[2022-03-11 10:10:01:0346] Adobe ARM 1.824.45.8876 logging finished.

[2022-03-11 10:26:53:0071] Adobe ARM 1.824.45.8876 logging started.
[2022-03-11 10:26:53:0071] Command Line: /PRODUCT:Reader /VERSION:21.0 /MODE:3
[2022-03-11 10:26:53:0071] Notify...
[2022-03-11 10:26:53:0071] Could not find ARM server to notify
[2022-03-11 10:26:53:0071] GetLastError(): 2 - The system cannot find the file specified. [2022-03-11 10:26:53:0072] CreateSessionFromReportData... new instance
[2022-03-11 10:26:53:0072] No Report file
[2022-03-11 10:26:53:0072] SafeDeleteReportFile...
[2022-03-11 10:26:53:0072] InitUIStrings...
[2022-03-11 10:26:53:0135] ************************************
[2022-03-11 10:26:53:0135] InitSessionWithProduct...
[2022-03-11 10:26:53:0137] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2022-03-11 10:26:53:0137] ProductName: Adobe Acrobat Reader DC
[2022-03-11 10:26:53:0137] ProductVersion: 21.011.20039
[2022-03-11 10:26:53:0137] ProductUACPatching: enabled
[2022-03-11 10:26:53:0137] Product UI Language: ENU
[2022-03-11 10:26:53:0137] ProductLanguage installed: 1033
[2022-03-11 10:26:53:0137] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2022-03-11 10:26:53:0137] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2022-03-11 10:26:53:0137] Manifest URL: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest3.msi
[2022-03-11 10:26:53:0137] InitUIStrings...
[2022-03-11 10:26:53:0137] re-initializing strings with langauge: ENU
[2022-03-11 10:26:53:0187] InitListener...
[2022-03-11 10:26:53:0187] Init...
[2022-03-11 10:26:53:0187] Notify...
[2022-03-11 10:26:53:0187] Could not find ARM server to notify
[2022-03-11 10:26:53:0187] GetLastError(): 2 - The system cannot find the file specified. [2022-03-11 10:26:53:0187] StartServer...
[2022-03-11 10:26:53:0187] IsVistaOrLater returns 1
[2022-03-11 10:26:53:0188] ARM Server started
[2022-03-11 10:26:53:0188] Action added: Listener
[2022-03-11 10:26:53:0188] Run_SpeedLaunchers...
[2022-03-11 10:26:53:0188] Token time: 132914646076590110
[2022-03-11 10:26:53:0188] Registered time : 132914646076590110
[2022-03-11 10:26:53:0188] Started auto mode for: Reader
[2022-03-11 10:26:53:0188] CanRun...
[2022-03-11 10:26:53:0188] IsPatchingDisabled...
[2022-03-11 10:26:53:0188] Std User, will update
[2022-03-11 10:26:53:0188] StartProduct...
[2022-03-11 10:26:53:0188] IsEULA_Accepted...
[2022-03-11 10:26:53:0189] EULA accepted from 1
[2022-03-11 10:26:53:0189] GetPreferences...
[2022-03-11 10:26:53:0189] Using CommandLine preference AUTO_ALL
[2022-03-11 10:26:53:0189] IsTimeElapsed...
[2022-03-11 10:26:53:0191] Minutes elapsed: 16
[2022-03-11 10:26:53:0192] Last check for updates not expired, code: 120300
[2022-03-11 10:26:53:0192] LogReportDataIntoAnalytics... requested by finished with product
[2022-03-11 10:26:53:0192] No Report file
[2022-03-11 10:26:53:0192] CleanupObsoleteFolders...
[2022-03-11 10:26:53:0192] cleanup not allowed by product Manifest
[2022-03-11 10:26:53:0192] ************************************
[2022-03-11 10:26:53:0192] InitSessionWithProduct...
[2022-03-11 10:26:53:0192] InitProduct...
[2022-03-11 10:26:53:0192] Started Product: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:26:53:0192] C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2022-03-11 10:26:53:0193] DisableAnyUI is registered
[2022-03-11 10:26:53:0193] ProductCode: {291AA914-A987-1033-BD63-AC0A92D435E5}
[2022-03-11 10:26:53:0193] ProductName: ReaderServices
[2022-03-11 10:26:53:0193] ProductVersion: 21.011.20039.3
[2022-03-11 10:26:53:0193] Product UI Language: ENU
[2022-03-11 10:26:53:0193] ProductInstallDir:
[2022-03-11 10:26:53:0193] ProductUACPatching: disabled
[2022-03-11 10:26:53:0193] Product initialized: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:26:53:0193] Started auto mode for: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:26:53:0193] CanRun...
[2022-03-11 10:26:53:0193] IsPatchingDisabled...
[2022-03-11 10:26:53:0194] Std User, will update
[2022-03-11 10:26:53:0194] StartProduct...
[2022-03-11 10:26:53:0194] GetPreferences...
[2022-03-11 10:26:53:0194] Using registered preference AUTO_ALL
[2022-03-11 10:26:53:0194] IsTimeElapsed...
[2022-03-11 10:26:53:0195] Minutes elapsed: 1480
[2022-03-11 10:26:53:0195] Last check for updates not expired, code: 120300
[2022-03-11 10:26:53:0195] LogReportDataIntoAnalytics... requested by finished with product
[2022-03-11 10:26:53:0195] No Report file
[2022-03-11 10:26:53:0195] CleanupObsoleteFolders...
[2022-03-11 10:26:53:0195] cleanup not allowed by product Manifest
[2022-03-11 10:26:53:0195] ************************************
[2022-03-11 10:26:53:0195] InitSessionWithProduct...
[2022-03-11 10:26:53:0195] InitProduct...
[2022-03-11 10:26:53:0195] Started Product: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2022-03-11 10:26:53:0195] Skipping previously checked Product
[2022-03-11 10:26:53:0195] Finished search for registered products:
[2022-03-11 10:26:53:0195] Error Code: 259
[2022-03-11 10:26:53:0195] LogReportDataIntoAnalytics... requested by exit instance
[2022-03-11 10:26:53:0195] No Report file
[2022-03-11 10:26:53:0195] Cleanup...
[2022-03-11 10:26:53:0195] CleanupEx...
[2022-03-11 10:26:53:0195] Notify...
[2022-03-11 10:26:53:0196] WriteFile succeeded in Notify
[2022-03-11 10:26:53:0196] Listener - ARM_MESSAGE_FROM_ARM_CLEANUP
[2022-03-11 10:26:53:0197] Notify...
[2022-03-11 10:26:53:0197] WriteFile succeeded in Notify
[2022-03-11 10:26:53:0197] Requested to stop listener
[2022-03-11 10:26:53:0197] Confirming request to stop listener
[2022-03-11 10:26:53:0197] Action deleted: Listener
[2022-03-11 10:26:53:0398] ARM returns ERROR_SUCCESS
[2022-03-11 10:26:53:0398] Adobe ARM 1.824.45.8876 logging finished.

Report · Mar 15, 2022

I have the same problem with several PCs. The reg keys are set to automatic update:

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM" /v "iCheckReader" /t REG_DWORD /d 3 /f

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\Legacy\Reader\{AC76BA86-7AD7-1034-7B44-AC0F074E4100}" /v "Check" /t REG_DWORD /d 24 /f

Acrobat Reader updates from 21.007.20099 version to 21.011.20039 version, but the update process does not work from 21.011.20039 to the lastest version 22.001.20085.

What can be happening?

Thanks.

Report · Mar 15, 2022

Updates are released to a limited number of Users initially - approximately 10%.

They will be vailable to more Users shortly.

If you need to install latest update right away, please download and install it manually from

DC Release Notes — Acrobat & Acrobat Reader DC Release Notes (adobe.com)

Report · Mar 16, 2022

Dear Leo:
Thank you so much for your reply.

Now, I can see why Acrobat Reader did not update in several computers on my company.

I will attend your suggestions.

Best wishes,

AlmuAL.

Adobe Community

Auto-Update Not Working