Automatic upgrade to adobe acrobat reader DC

Forum|Forum|9 years ago
March 1, 2017
4 replies
4082 views

Hi,

maybe you can help with this...?.

Today, 2nd March '17, I got a message when I opened my version of Adobe reader.

It said that in 7 days, my version of adobe reader would be upgraded to the DC version,

ie. the more recent version.

That might be a real problem for me - I need to keep Adobe reader XI, which I've been

using in a very specific way, in tandem with another programme, and depending on

the quirks of Adobe reader XI. (If they automatically upgrade it to another version,

the system I've developed may or may not work, and I'm very much depending on it.)

So how do I stop them doing that? I tried to contact Adobe, but they say the only

support I can get is via the forum, so please help......? thanks a lot, Jo x

This topic has been closed for replies.

MCulverMMP

Participant

I was having the exact same problem on multiple machines in my office. We have a proprietary database that auto-generates client letters through VBA macros. For some odd reason after converting Word documents to PDF in the macro, we are unable to open and display them automatically if Reader DC is installed. Reverting back to Reader XI fixes the issue.

Several times now I have had users report that the macros were not working, only to find that Reader XI had automatically upgraded to DC (no doubt because someone clicked "Yes" when prompted to update).

Solution: I uninstall Reader DC on the subject computer, reinstall Reader XI, open the program and select "Help" menu, check for updates, prompt comes up to upgrade to the latest version (DC) with an check box below it to not receive notifications of this upgrade. Once I checked that I get the normal updates within Reader XI without offering to upgrade to DC.

I hope this helps!

Mike C

L

LeoUpdaterX

Participating Frequently

You can opt-out by selecting appropriate option from the green bar on top of the Reader view or, if you see balloon notification from Updater, click on it, select opt-out option from the combo box in the Updater dialog.

J

jake ayAuthor

Participating Frequently

Thanks Leo,

the green bar on top of the reader view? I don't have one there, it must need to be in a different mode?

All the best, Jonathan

L

LeoUpdaterX

Participating Frequently

How did you "got a message when I opened my version of Adobe reader"?

The green bar might not be there if Updater is not running.

If you feel that you cannot wait for Updater balloon notification to opt-out and not afraid to change Registry, I can provide work around so that Upgrade to DC will not happen automatically (at least until the next Upgrade cycle)

MichaelKazlow

Legend

I have never seen Reader update to the next version without user approval. The reason being it can break a user workflow. When you next see this message can you take a screenshot so we can determine if this is a message from Reader? Mike