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Participant
January 16, 2025
Answered

Bank statement won't open

  • January 16, 2025
  • 2 replies
  • 716 views

I can't open a bank statement. Other banks, no problem, (all other adobe PDF's from wherever, no problem, they all open) this bank, it looks like it wants to open, flashs and then blank. Month after month they post my statement and I can't open it. I've cleared cache, cookies, browser history, cache images, shut off my firewall, restarted PC numurous times. The bank is no help, they say there is no problem and they can open my statetment/s no probem.  I'm not tech savey and I don't know what else to try. 

Any ideas?

    Correct answer kglad

    great to hear that.  and thanks for the update.

    2 replies

    kglad
    Community Expert
    Community Expert
    January 16, 2025

    use a different browser to download your problematic statement.

    RandyAmyAuthor
    Participant
    January 16, 2025

    Awesome!, Thank you so much kglad. One of those answers I should have thought of. Thank you again, it worked!

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 16, 2025

    great to hear that.  and thanks for the update.

    Peru Bob
    Community Expert
    Community Expert
    January 16, 2025

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Acrobat forum so that proper help can be offered.

    Scroll down here to see a list of the forums:
    https://community.adobe.com/