Bex Error

[Hermiteju]

Hi,

Today, none of my servers can open PDF because acrobat reader can't work and send me this :

Signature du problème :

  Nom d’événement de problème: BEX

  Nom de l’application: AcroRd32.exe

  Version de l’application: 19.10.20064.48846

  Horodatage de l’application: 5c06cd7c

  Nom du module par défaut: ucrtbase.DLL

  Version du module par défaut: 10.0.14393.2247

  Horodateur du module par défaut: 5adc1a6f

  Décalage de l’exception: 000891eb

  Code de l’exception: c0000409

  Données d’exception: 00000007

  Version du système: 6.3.9600.2.0.0.16.7

  Identificateur de paramètres régionaux: 1036

  Information supplémentaire n° 1: 085b

  Information supplémentaire n° 2: 085b303bb0d403e608ccd88e58826d0b

  Information supplémentaire n° 3: 192a

  Information supplémentaire n° 4: 192aa6f1e9f69655a170cd87edaa2ed5

Lire notre déclaration de confidentialité en ligne :

  http://go.microsoft.com/fwlink/?linkid=280262

Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion :

  C:\Windows\system32\fr-FR\erofflps.txt

This problem appears on the Windows Server 2012 but not on workstation Windows 7-10 (with the same version).

Please, what can i do for resolve this.

You can have the DMP file to : Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Thanks,

Julien

[AnandSri]

Hello Julien,

We're sorry for the trouble you had, is Adobe Reader application is installed/hosted on the server or on the client machine?

Would it be possible to post a screenshot of the error/issue? To post a screenshot, please refer to the steps in the article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

We're here to help, just need more info.

Thanks,

Anand Sri.

[Hermiteju]

Hello,

Adobe is installed on the server (RDS server, so users can open a session on this server).

No one of my workstation have this problem. Only my three 2012 Windows Server have it.

I can't show you the screenshot because i fixed this error with created a regkey for disable the protection mode :

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

bProtectedMode

value :0

But with 95 Users it's not the best solution.

I can see many users have the same problem ( Adobe Acrobat Reader DC 2019.008.20071 crashes after 15 seconds on RDS farm ).

Thanks,

Meillier Julien

[AnandSri]

Thank you for sharing the details and sorry for the trouble. Will check with the concerned team and will share an update soon.

Regards,

Anand Sri.

[AnandSri · Accepted solution]

Hi All,

Thank you for your time and patience on this.

The official patch of Acrobat/Reader 19.010.20069 is available now, please install the latest patch from help>check for updates, or install it manually from 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

Reboot the machine if possible and check.

Let us know if you experience any issue.

Thanks,

Anand Sri.