Blank boot loop

[sifalll]

Hi,

  I have a problem that have suddenly appeared...when I try to open a file the program starts but a blank boot loop pop up and prevents me from reading the file or scrolling

I Have tried this :

-Reinstall the program 2 times

-Deleting the OOBE folder ( in  C:\Users\User1\AppData\Local\Adobe )

-Editing the opm file's name to opm_old

      I leave you a screenshot of my screen maybe it could help you

Thanks in advance

[AnandSri · Accepted solution]

Hello Sifalll,

We apologize for the inconvenience caused, as per the description above, you are getting a blank screen when you launch Adobe Reader, Is that correct?

Please sign out, reboot the machine, launch Adobe Reader and sign back in, then check for any pending updates of Adobe Reader available from help>check for updates, install if any updates are available and reboot the machine again and see if this brings any difference.

Navigate to Adobe Reader's Preferences from Edit>Preferences>uncheck "Show online storage when opening files" and "Show online storage when saving files">Click Ok. See if the changes in the Preferences bring any difference.

If the issue persists, please use Acrobat cleaner tool to remove Adobe Reader from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your findings.

Regards,

Anand Sri.