Blank sign in screen opens and closes repeatedly when opening Reader

Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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When certain members of our team open Adobe Reader it also opens a blank screen with Adobe borders that is visually similar to the sign in screen. This imediately closes and then re-opens repeatedly until they select the close window button at which point this window remains closed and they can use Adobe Reader as normal. Please can you advise on how to stop this from showing?

 

We have tried re-installing Adobe Reader which has no effect and this is only occuring with some team members. Also it happens regardless of whether you open Adobe Reader from a PDF in File Explorer or just open Reader by itself.

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General troubleshooting , Windows

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correct answers 3 Correct answers

New Here , Nov 21, 2021 Nov 21, 2021

Here is the Solution:

 

> Close  Adobe Activation Window, Close all Browsers.

 

You need to reset IE.

 

1. Open CMD (Command Prompt) as Admin.

2. Run the following command :  RunDll32.exe InetCpl.cpl,ResetIEtoDefaults
3. Check the Box Delete Personal Settings
4. Click on Apply.

 

> Now Launch Adobe and Activation should work.

 

Solution Provided by Ashwin Kota

 

[P.I Removed by Moderator]

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New Here , Feb 11, 2022 Feb 11, 2022

I also had this and resetting IE as mentioned did not work for me. What did work was signing out of all Adobe sessions.

2022-02-11 12_54_35-Window.png

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New Here , Apr 29, 2022 Apr 29, 2022

Just got off the phone with support and we were able to fix this issue by adding 2 registry keys. Hope this works for you all too.

 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

REG_DWORD 5

iAcroLoginType

 

HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral

REG_DWORD 5

iAcroLoginType

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New Here ,
Mar 27, 2022 Mar 27, 2022

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Do you have a timeframe of how long this should take? It's been about four months.

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Adobe Employee ,
Mar 28, 2022 Mar 28, 2022

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Hi there

 

Sorry to keep you waiting. We haven't got any time line on this as the other team is still working on it to find the fix.

 

We will share the update as soon as we will hear anything from them,

 

Regards

Amal

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New Here ,
May 26, 2022 May 26, 2022

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Any update with this? we are having the same issue. Nothing worked for us.

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New Here ,
Apr 29, 2022 Apr 29, 2022

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Just got off the phone with support and we were able to fix this issue by adding 2 registry keys. Hope this works for you all too.

 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

REG_DWORD 5

iAcroLoginType

 

HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral

REG_DWORD 5

iAcroLoginType

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New Here ,
May 26, 2022 May 26, 2022

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I tried this but i didn't work. ¿Do you know if you have to restart your pc to make it works? 

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