Blue Lines in CAD PDF

[aaronb33890384]

We have issues with the Reader in our office where a we open a CAD drawing in PDF. Where there are black lines are now blue and black text now has blue lines in the black text. However the text is not completely blue. The colors also seem off in graphics. Is this a known issue or is a fix coming. It's happening on all our computers.

Current Adobe Reader Version: 19.008.20074

[AnandSri]

Hello Aaronb,

We're sorry for the trouble you had with Adobe Reader, are you facing this issue with CAD PDFs only or with other PDFs as well?

Is it a Mac or Windows machine and what is the version? Is it possible to share a sample PDF file with us so that we can test it at our end?

Please share the file on private message only, How Do I Send Private Message

Thanks,

Anand Sri.

[aaronb33890384]

I'll go ahead and share the file with you. I believe it's with CAD PDF's that involve vector drawings. It appears fine in Microsoft Edge, PDF X-change Viewer, Adobe Acrobat but not Adobe Reader DC. Even a laptop I'm setting up also with version 19.008.20074 exhibits the same problem.

Edit: Hello AnandSri, message has been sent with a link to my dropbox share.

Edit2: This is on a Windows Machine

[AnandSri]

Thank you Aaronb for sharing the file. I will share an update soon after investigating more.

Regards,

Anand Sri.

[murrjames]

link to form. It was a word doc. I created Accessible PDF with word, after 3 days working, 99% done, all the tags that showed the text now all say PATH.

https://drive.google.com/open?id=1CfW8fEAr7SC0SBOHFMg61P8D7D0Au_gV

[AnandSri]

Hi Murrjames,

Thank you for sharing the details, I have sent you a private message, please check your email inbox.

Regards,

Anand Sri.

[aaronb33890384]

I have installed the new update but there are still blue lines in the text of the PDF I sent to you. I went to an older version of Adobe Reader XI and they do not appear there.

Have you been able to repeat the issue. Also, this also occurs on the latest version of Adobe Acrobat (As of last week).

[okayadobe]

Did this ever get fixed? I am having this issue in April 2020. 

[Amal.]

Hi there 

We are sorry for the trouble and the delay in response.

Would you mind sharing more details for a better understanding:

• What is the version of the Adobe Acrobat / Reader DC? To check the version of the application go to Help > About Adobe Acrobat/Reader DC
  Make sure you have the latest version 20.006.20042 installed. Gi ti Help > Check for Updates.
• Are you on a  Mac or Windows Machine and what is the version of the OS?
• Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing. Upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.

Regards

Amal

[okayadobe]

The latest version is installed. 

Thisis on a Windows 10 machine with version 1903, OS build 18362.778.

This occurs on every CAD rendered PDF, not just a single file. 

[Amal.]

Hi there

We are sorry to hear that the issue still persists.

Could you please share the PDF and the original source file  (CAD file) with us for testing.

Also please share the promon logs for further investigation. Please download the process monitor tool (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) recreate the issue and collect the logs. please upload the log file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.

Regards

Amal