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aaronb33890384
aaronb33890384
Participant
October 11, 2018
Question

Blue Lines in CAD PDF

  • October 11, 2018
  • 2 replies
  • 3216 views

We have issues with the Reader in our office where a we open a CAD drawing in PDF. Where there are black lines are now blue and black text now has blue lines in the black text. However the text is not completely blue. The colors also seem off in graphics. Is this a known issue or is a fix coming. It's happening on all our computers.

Current Adobe Reader Version: 19.008.20074

    This topic has been closed for replies.

    2 replies

    O
    okayadobe
    Participant
    April 9, 2020

    Did this ever get fixed? I am having this issue in April 2020. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 18, 2020

    Hi there 

     

    We are sorry for the trouble and the delay in response.

     

    Would you mind sharing more details for a better understanding:

     

    • What is the version of the Adobe Acrobat / Reader DC? To check the version of the application go to Help > About Adobe Acrobat/Reader DC
      Make sure you have the latest version 20.006.20042 installed. Gi ti Help > Check for Updates.
    • Are you on a  Mac or Windows Machine and what is the version of the OS?
    • Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing. Upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.

     

    Regards

    Amal

    O
    okayadobe
    Participant
    May 5, 2020

    The latest version is installed. 

    Thisis on a Windows 10 machine with version 1903, OS build 18362.778.

    This occurs on every CAD rendered PDF, not just a single file. 

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 11, 2018

    Hello Aaronb,

    We're sorry for the trouble you had with Adobe Reader, are you facing this issue with CAD PDFs only or with other PDFs as well?

    Is it a Mac or Windows machine and what is the version? Is it possible to share a sample PDF file with us so that we can test it at our end?

    Please share the file on private message only, How Do I Send Private Message

    Thanks,

    Anand Sri.

    aaronb33890384
    aaronb33890384Author
    Participant
    October 11, 2018

    I'll go ahead and share the file with you. I believe it's with CAD PDF's that involve vector drawings. It appears fine in Microsoft Edge, PDF X-change Viewer, Adobe Acrobat but not Adobe Reader DC. Even a laptop I'm setting up also with version 19.008.20074 exhibits the same problem.

    Edit: Hello AnandSri, message has been sent with a link to my dropbox share.

    Edit2: This is on a Windows Machine

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 11, 2018

    Thank you Aaronb for sharing the file. I will share an update soon after investigating more.

    Regards,

    Anand Sri.

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