Bookmarks problem

[rick35165374onv4]

I have created a document in Microsoft 365 (Word). It uses bookmarks and links extensively. The bookmarks and links work properly in Word.

I save it as a PDF. But then the problems start.

I view the PDF document in Adobe Reader (no updates are available or so it reports). The bookmarks appear (and work) in the body of the document. When I click the Bookmarks icon a pane appears, headed Bookmarks, but there are no bookmarks listed!

Much of the online help refers to the old interface for Reader but when I switch to that, the Bookmarks icon is missing.

Sorry, but I can't attach the file; it's proprietary.

What am I doing wrong? Or, what is Reader doing wrong? Or is it the save in Word that is causing problems?

[try67]

> Or is it the save in Word that is causing problems?

Most likely, yes. Reader is not involved in the process of creating the file. It just displays it.

If you could generate a sample file without the proprietary information (but with bookmarks and links) and share it here we could give you a definite answer, though.

[rick35165374onv4]

Here's a file that shows the problem. Bookmarks exist in the document, Reader recognizes and uses them, but they do not appear in the Bookmarks pane.

[try67]

This file contains links that seem to work, but no bookmarks (the two are not the same). You need to look at the preferences of the Word PDF-saving command to see if this can be enabled there. It has nothing to do with Reader.

[stanc66866704]

I also had this problem and after some searching found the solution below that worked for me.

In Word 365 go to File/Options/Advanced, scroll down to Show document content and make sure Show Bookmarks is checked.
After doing this the saved PDF file sould display the bookmarks.