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Botón firmar no responde

New Here ,
Nov 14, 2018 Nov 14, 2018

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Buenos dias,

Confío en que puedan ayudarme.Desde ayer  no me permite realizar firmas en pdf  antes operaba con normalidad ahora no puedo.Si puedo autentificarme con la firma en los diferentes sites(dgt,ayuntamiento etc).

La firma está autentificada y operativa.

Al seleccionar la firma en pdf y darle a firmar el

botón no responde no me permite pasar  de ese punto.Adobe dc esta actualizado.

El entorno es Win10

Gracias

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correct answers 1 Correct answer

Adobe Employee , Jan 02, 2019 Jan 02, 2019

Hey Juanr,

We apologize for not being able to response to your query on time.

As mentioned above,

When you select the signature in PDF and give it to sign the button does not respond does not allow me to go beyond that point. Do you experience this problem with all the PDFs you sign or is it with a specific one?

  • You may check the latest patch whether its installed or not? Open Reader>Help>Check for update.

         DC Release Notes — Release Notes for Acrobat DC Products

  • Uninstall Reader using clea
...

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New Here ,
Nov 14, 2018 Nov 14, 2018

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A mi me pasa lo mismo: al intentar firmar con certificado instalado en el navegador internet explorer, el adobe Reader DC se queda colgado con la pantalla oscura y no aparece la ventana para seleccionar el certificado.

La solución que he encontrado es ir al Administrador de tareas del Windows 10 y finalizar el proceso "Adobe Acrobat Update Service" (2 plano) y el proceso "Adobe Acrobat Reader DC". Y volver a intentarlo, y luego ya funciona bien.

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Corregido deteniendo todas las tareas en windows

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Adobe Employee ,
Jan 02, 2019 Jan 02, 2019

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Hey Juanr,

We apologize for not being able to response to your query on time.

As mentioned above,

When you select the signature in PDF and give it to sign the button does not respond does not allow me to go beyond that point. Do you experience this problem with all the PDFs you sign or is it with a specific one?

  • You may check the latest patch whether its installed or not? Open Reader>Help>Check for update.

         DC Release Notes — Release Notes for Acrobat DC Products

Let us know if it still doesn't work.

Regards,

Akanchha

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New Here ,
Dec 09, 2019 Dec 09, 2019

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I did it, but after reinstall it, the button Sign does not respond.

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Community Beginner ,
May 15, 2020 May 15, 2020

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Hola, ¿cómo lo solucionaste? Me pasa lo mismo y estoy desesperado. 

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Community Beginner ,
May 15, 2020 May 15, 2020

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Hola Juanr, ¿cómo lo solucionaste? me pasa lo mismo

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Community Beginner ,
May 18, 2020 May 18, 2020

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POr si alguien lee este topic, al final he conseguido solucionarlo. He reinstalado o importado de nuevo el certificado pero desde su extension .pfx,

antes lo hacia desde otra extension como .cer y no se solucionaba.

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New Here ,
Jun 14, 2021 Jun 14, 2021

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A mi me acaba de funcionar la resintalación y tras ello, volver a importar el certificado, pero en ese orden, no he encontrado una solucion valida aparte de esta

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Hay veces que el botón parece estar inactivo precisamente porque está activo y lo único que tienes que hacer es seleccionar el área donde quieres firmar. Después te dará la opción de elegir el certificado

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Tengo el mismo problema, pero con Windows 11.
Hasta ayer 13/12/2021 funcionaba sin problemas. Hoy Adobe me solicitó aceptar un nuevo acuerdo e inmediatamente dejó de funcionar.
Esto complica mucho mi trabajo, dado que debo firmar muchos documentos con mi Firma Electrónica Avanzada.

Agradezo la ayuda.

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New Here ,
Dec 17, 2021 Dec 17, 2021

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Hola, 

has encontrado solución?

a mi justo hoy me ha pasado lo mismo cuando se ha actualizado el programa, pero es imposible firmar con certificado.

muchas gracias

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New Here ,
Dec 17, 2021 Dec 17, 2021

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Volví a la versión anterior

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New Here ,
Dec 17, 2021 Dec 17, 2021

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Hola, según las instrucciones del proveedor de la firma, simplemente desinstale Acrobar Reader, reinicié el equipo y volvi a instalar Acrobar Reader.
Mágicamente el problema se resolvió.

 

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New Here ,
Mar 06, 2023 Mar 06, 2023

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Hola tengo el mismo problema. He desinstalado y vuelto a instalar el Adobe Reader y sigo con igual. Una vez seleccionado el certificado cuanpu pulsas el Botón Firmar, éste no responde.

 

Qué soporte más malo por cierto.

 

Un saludo.

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New Here ,
Mar 08, 2023 Mar 08, 2023

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Buenas, conseuiste solucionarlo Roberto? Tengo el mismo problema

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New Here ,
Mar 08, 2023 Mar 08, 2023

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Pues eliminando el certificado y voviendo a instalar el certificado con extensión P12. Espero que recuerdes la contraseña que pusiste cuando te lo dieron.

 

Suerte.

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