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Participant
January 15, 2024
Answered

Breakpoint Error (0x80000003)

  • January 15, 2024
  • 3 replies
  • 5684 views

hi all

i am running adobe acrobat reader on windows server 2022

every time i open the app i get an error acrocef.exe application error the exception breackpoint has been reached

(0x80000003) i have tried updating,restarting,uninstall and reinstall,cleaning cache,etc...

c++ updates

any ideas?

This topic has been closed for replies.
Correct answer AnandSri

Hi everyone!

 

I hope you are doing well, and we're sorry for the trouble.

 

We want to bring to your attention a known issue that has surfaced with the Windows Server 2022 update (KB5034129). Microsoft is aware of this issue and plans to address it in an upcoming release for Windows Server 2022.

 

In the meantime, please refer to the steps outlined in the release notes for Windows Server 2022 (KB5034129) to resolve this issue until the operating system update with the fix becomes available. The affected keys are AcroCEF and RdrCEF.

 

If you are not using Windows Server 2022, kindly provide us with additional details so we can assist you further.

 

Thanks,

Anand Sri.

3 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
February 2, 2024

Hi everyone!

 

I hope you are doing well, and we're sorry for the trouble.

 

We want to bring to your attention a known issue that has surfaced with the Windows Server 2022 update (KB5034129). Microsoft is aware of this issue and plans to address it in an upcoming release for Windows Server 2022.

 

In the meantime, please refer to the steps outlined in the release notes for Windows Server 2022 (KB5034129) to resolve this issue until the operating system update with the fix becomes available. The affected keys are AcroCEF and RdrCEF.

 

If you are not using Windows Server 2022, kindly provide us with additional details so we can assist you further.

 

Thanks,

Anand Sri.

Participant
January 15, 2024

Ich habe das gleiche Problem mit Windows Server 2022 als virtuelle Maschine. Acrocleaner und Version DC2001320064 funktioniert für mich.

WU  KB5034129 könnte das Problem sein!

KB5034129 auf Server 2022 führt zum Absturz von Chrome: r/sysadmin (reddit.com)

 

 

Participant
January 15, 2024

Die Deinstallation von KB5034129 löst das Problem.

Übrigens ist auch "MSTeams new" durch diesen Patch nicht mehr funktionsfähig. Es startet immer nur ein leeres, weißes Fenster und schließt sich wieder. Und das ein paar mal hintereinander.

Abambo
Community Expert
Community Expert
January 15, 2024

Did you also use AcroCleaner after the uninstallation? AcroCleaner — Acrobat Desktop Tools and Utilities 

ABAMBO | Hard- and Software Engineer | Photographer