Bugs version 21.001.20135

Question

Hello,

We have Adobe on Citrix environnement VDI.

We use Windows 2012R2 as master and we face an issue with the lastest version of adobe reader.

We have bugs like first screenshot :

Something went wrong.

And when we open Adobe reader it's ok but when we open any pdf, the software is completly stuck/freeze, we need to open task manager and kill it. (second screenshot, you can't view but it's stuck we can't zoom, can't up or down, can't add text or underline etc etc)

In fact we open the pdf you can zoom dezoom up dwon etc for 2 seconds and after that stuck/freeze for infinte time.

Do you face this issue?

Regards

Arpit Agarwal · Answer

Hi thierryd68052,

Sorry for the Inconvinience caused at your end. To triage the issue better can you please confirm if the issue is happening at your end on all the PDF files, or is it some specific PDF files which are causing the issue.

Also can you please try to Re Install the Adobe Acrobat Reader and check if the issue still persists.

if issue is still present can you please share the Hang dump with me so that we can look into the issue.

Please follow following link to collect the dump file when reader freezes : https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

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