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Build: 2100720091 There is a problem with Adobe Acrobat/Reader. . (0:521)

New Here ,
Sep 30, 2021 Sep 30, 2021

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Hi Adobe community,

 

I am using the AcroRdrDC build version 2100720091 but still getting the below error:

Error: There is a problem with Adobe Acrobat/Reader. If it is running please exit and try again. (0:521)

 

Could you please suggest how to resolve this issue as we dont want to disable "Protected Mode at Startup" and "Enhanced Security"?

 

Appreciate your prompt assistance.

 

Thanks,

Adeel Khan

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Adobe Employee ,
Oct 01, 2021 Oct 01, 2021

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Hi Adeel,

 

Thank you for reaching out and sorry for the trouble.

 

Please try installing the latest version relased recently from this page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Check if you still receive the error.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

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New Here ,
Oct 12, 2021 Oct 12, 2021

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Hi Meenakshi,

 

I have upgraded to version 2100720095 but this has not fixed the issue.

 

Could you please suggest if its a known issue and what progress is happening at your side to fix it?

 

Thanks,

Adeel Khan

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New Here ,
Oct 18, 2021 Oct 18, 2021

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Hi Meenakshi,

 

Can you please share an update?

 

Thanks,

Adeel Khan

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New Here ,
Nov 09, 2023 Nov 09, 2023

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LATEST

My Acrobat Reader version is 2023.006.20360 and I have the same issue. 
The window where the pdf image is shown is embedded in another sofware for the processing of supplier invoices.

Please advice

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