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Bypass Send as Attachment/Share Prompt

New Here ,
Oct 30, 2018 Oct 30, 2018

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Hello,

My company has recently upgraded to the new version of Adobe Acrobat Reader DC (2019.008.20074) and everytime they click the "Send as Email" button in the toolbar, they are prompted to select either "Default Email Application" or "Webmail", on the right side. After clicking Continue with "Default Email Application" selected, it then prompts whether they want to Send Link or Send Copy.

This process produces a couple more clicks and as silly as it sounds, they need to sift through/send hundreds of PDFs, causing unneeded wasted time. We have tried setting the Default email applications as the default Email Account in Edit > Preferences > Email Accounts and then clicking the  "Make Default button, but this had no change.

Question: Is there a way to bypass the two prompts so that the email draft (with attached PDF) popups up right after clicking the "Send as Email" button?

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correct answers 1 Correct answer

Adobe Employee , Dec 20, 2018 Dec 20, 2018

Hi niclausd,

  As per the issue description mentioned above, you are facing issue when trying to send pdf as an attachment, is that correct?

Try the troubleshooting steps given in the following forum thread under "correct asnwer":

Disable or remove Share button new to Acrobat DC

Thanks,

Shivam

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Adobe Employee ,
Dec 20, 2018 Dec 20, 2018

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Hi niclausd,

  As per the issue description mentioned above, you are facing issue when trying to send pdf as an attachment, is that correct?

Try the troubleshooting steps given in the following forum thread under "correct asnwer":

Disable or remove Share button new to Acrobat DC

Thanks,

Shivam

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Explorer ,
Sep 02, 2020 Sep 02, 2020

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No, I can't imagine that's what they wanted. How do you stop all the unnecessary pop ups when you click the email button? It used to be that you clicked the email button and it just opened an email with the PDF attached. Now, there are so many extra clicks. Is there a way to bypass those and bring back the old functionality?

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New Here ,
Jan 13, 2022 Jan 13, 2022

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Is there any solution to this? I have the exact same problem.

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New Here ,
Jan 13, 2022 Jan 13, 2022

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And it is such a nuisance that I will need to find another pdf reader if we cant solve it. 

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New Here ,
Dec 13, 2022 Dec 13, 2022

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No, that was not the question at all. Why do Adobe Support people always completely misread the questions on these? I don't get it.

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Explorer ,
Dec 13, 2022 Dec 13, 2022

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At this point, I don't think they care. They say they want to help make things more efficient and easier for us, but they keep wanting us to go through their cloud service. The problem is, most of their customer base will NEVER use their cloud service, so this is just a real annoyance for those of us who send PDFs around all the time. Adobe used to be better than this.

 

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