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jar0D4C
Participant
May 12, 2021
Answered

Can not Color print with Adobe Reader DC in HP printer

  • May 12, 2021
  • 1 reply
  • 749 views

Good day,

I Can not Color print with Adobe Reader DC in HP printer.

 

With any other program is working good but when I open a PDF document with Reader DC is only printing in black and white, I went to all properties but can not fix.

 

Help please!

 

 

This topic has been closed for replies.
Correct answer jar0D4C

Dear Amal, 

Thanks for your support.

 

I have tryed all your indications and was not working, so I thougth It was my printer. I have removed the printer from Windows and reinstall the printer. Now is working! thanks.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 13, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. AS described you are unable to print the PDF in Color

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try to print a different PDF file and check. If the PDF is stored on a shared network/drive please download it to your computer locally and then try again 

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > about Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.

 

Also open the PDF in in Acrobat Reader > Go to Print > Uncheck 'Print in Greyscale' and go to Advance > Print as Image and see if that helps

 

If it still doesn't work, please check for any missing/pending update for printer driver and firmware and try updating it

 

You may also checkout the help page - https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and seeif that works.

 

Regards

Amal

    J
    jar0D4CAuthorCorrect answer
    Participant
    May 13, 2021

    Dear Amal, 

    Thanks for your support.

     

    I have tryed all your indications and was not working, so I thougth It was my printer. I have removed the printer from Windows and reinstall the printer. Now is working! thanks.

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