Skip to main content
A
Anonymous
March 3, 2017
Answered

Can not convert PDF to DOC / DOCX / XLS with an active Abo and Reader 15.023.20070

  • March 3, 2017
  • 1 reply
  • 2696 views

Hi all,

I have bought an Adobe Export PDF Abo from the Adobe Document Cloud for 24.13 €/Year ( Order ID ADD000580071DE ) but if I convert the PDF with Adobe Reader DC ( 15.023.20070 on Microsoft Windows 10 Pro ) or with the Web Service ( https://cloud.acrobat.com/exportpdf  ) I get the Error:

File not processed

An error has occurred which terminated the processing of the PDF file.

I also tried to update to the newest Reader version with the Update Link under the Help Menu but it says: No Updates available

I need Help here. Any Ideas ?

Thank's a lot.

Cheers

Dirk

This topic has been closed for replies.
Correct answer Poorvi Singhal

Does this happen for a particular file? Please try if you are able to convert other files successfully.

Meanwhile, can you please share the file with us which is causing the error?

Regards,

Poorvi

1 reply

Poorvi Singhal
Community Manager
Poorvi SinghalCommunity ManagerCorrect answer
Community Manager
March 4, 2017

Does this happen for a particular file? Please try if you are able to convert other files successfully.

Meanwhile, can you please share the file with us which is causing the error?

Regards,

Poorvi

A
Anonymous
March 4, 2017

Hi Poorvi, this only happens to a specific File. How can I share it here ? And how can I exactly figure out whats wrong with the PDF File ?

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
March 6, 2017

That's amazing ( Hold CTRL .. ). The Error is: "Non-hexadecimal characters in a hex string". What's that ?


There are non-hexadecimal characters in a hex string.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices