Can not convert PDF to DOC / DOCX / XLS with an active Abo and Reader 15.023.20070

[Guest]

Hi all,

I have bought an Adobe Export PDF Abo from the Adobe Document Cloud for 24.13 €/Year ( Order ID ADD000580071DE ) but if I convert the PDF with Adobe Reader DC ( 15.023.20070 on Microsoft Windows 10 Pro ) or with the Web Service ( https://cloud.acrobat.com/exportpdf  ) I get the Error:

File not processed

An error has occurred which terminated the processing of the PDF file.

I also tried to update to the newest Reader version with the Update Link under the Help Menu but it says: No Updates available

I need Help here. Any Ideas ?

Thank's a lot.

Cheers

Dirk

[Poorvi Singhal · Accepted solution]

Does this happen for a particular file? Please try if you are able to convert other files successfully.

Meanwhile, can you please share the file with us which is causing the error?

Regards,

Poorvi

[Guest]

Hi Poorvi, this only happens to a specific File. How can I share it here ? And how can I exactly figure out whats wrong with the PDF File ?

[Poorvi Singhal]

You might place it at some public location and share the link of the file or send a personal message to me on 'posingha@adobe.com'

You might also insert the link of the file using the option

Regards,

Poorvi

[Guest]

http://aulus.org/temp/test.pdf

[Bernd Alheit]

The file contains errors. You will see it when you use File > Save As..

Also File > Properties will not display anything.

[Guest]

Hi Bernd, thank you. How can I determine what's wrong with the File ?

[Bernd Alheit]

Use File > Save As

When you get the message hold the ctrl key and click on OK.

[Guest]

That's amazing ( Hold CTRL .. ). The Error is: "Non-hexadecimal characters in a hex string". What's that ?

[Bernd Alheit]

There are non-hexadecimal characters in a hex string.

[Guest]

Fine. You describe things with the same Words. I can not see any Hexadecimal Characters in the PDF Document so I have no idea what the PDF Reader want me to tell. Do you have an idea what that could be ? Are there Tools which can delight me and tell me what exactly is going on in the PDF File ?

[Bernd Alheit]

How did you create the document?

[Guest]

I used Sphinx. Sphinx is a Python Documentation Tool programmed in Python. It has an Extension called rst2pdf which generates the PDF File for me. Seems that the rst2pdf Builder ( "Builder" is the Term from Sphinx for "Converter" ) creates invalid PDF Code. I already striped down the Documents to the minimal to exclude special Things like Images etc. but without any success. Thank you for your Help Bernd. I guess I have to continue to search for rst2pdf / Sphinx Issues regarding to the Hex-Error 117.

[Guest]

One interesting thing: there is a Website which can convert my "defect" PDF File: PDF in DOCX – PDF in DOCX umwandeln online

I wonder how they can handle it with the defect PDF File !?