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A
Anonymous
November 17, 2016
Question

Can not open anymore acrobat reader (any version) on win 10w

  • November 17, 2016
  • 2 replies
  • 378 views

Hi,

since yearsteday i can not open anymore acrobat reader. the process appear in task manager but the software never open.

What i tried :

- uninstall and install again last version of reader DC => not working

- give administrator rights => not working

- try to open an old version of reader on another drive => software open but close immediatly

- put adobe folder and files as exceptions in windows defender (i have not another antivirus) => not working

- run adw cleaner and zhp cleaner ro get rid of nasty stuffs = > nothing change

I m able to open the files with edge (not with chrome) but i would prefer use adobe reader .

Any suggestions ?

thank in advance for help.

PS my PC is running with win 10 1511

    This topic has been closed for replies.

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 30, 2016

    Hi Echidne,

    We do apologize for the delay in response and thanks for sharing the detailed information.

    As mentioned above that its working fine in other user account, that means in your primary user profile or application and its preferences seems to be corrupted or may be any third party component blocking the Reader to open up.

    Its pretty difficult to find what exactly causing problem in that particular user account. I would suggest you to try resetting the preferences of the Adobe Reader and see if that works for you.

    How to reset Preference settings in Acrobat.

    Let us know if that doesn't help.

    Regards,

    Akanchha

    A
    Anonymous
    November 17, 2016

    I have somthing to add : If i open another account on the same computer => reader is working. So something is preventing reader to work on my principal account. But what? that is the question.

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