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K
kurt@ohareny.com
Participating Frequently
May 31, 2017
Question

Can't change default setting for Reader DC

  • May 31, 2017
  • 2 replies
  • 2090 views

Hi Smart People -

Environment:

Win 10

Adobe Acrobat 9.5

Adobe CS5

Adobe READER DC

I've been tasked with helping a colleague with a Reader DC issue (subscription -NOT FREE).  The software is  set as their default PDF viewer.  I need to change that back to my Adobe Acrobat software the normal steps I've taken to change the default settings aren't working.

Steps I've taken:

I've tried right clicking on a pdf file -> Properties / Opens With: set to Adobe Acrobat Reader.  I select CHANGE:  asks me if I want to "Keep using this APP: ADOBE ACROBAT" -> I select YES and nothing changes.

Verified the default program for PDF was Acrobat - didn't have any impact

Switched Default in - pdf file -> Properties / Opens With: to MICROSOFT EDGE which changed the default software setting.  Then changed it back to ADOBE ACROBAT but it's still showing READER DC.

Both these products have been around for some time now - I can't be the only one with this issue...

This topic has been closed for replies.

2 replies

G
Adobe Employee
Gagan
Adobe Employee
June 2, 2017

Hi Kurt,

To make Acrobat 9.5 your default PDF on Win 10, please follow below steps -

1. From menu, search for "Default Programs"

2. Click on 'Choose default apps by file type'. (See below)

3. Search fro '.pdf' and change the default program to Acrobat. (See below)

Please try above steps and let us know if this solves your problem.

Thanks,

Gagan

K
kurt@ohareny.comAuthor
Participating Frequently
June 2, 2017

Hi Gagan

Tried that already - it didn't solve the problem

Sent from my iPhone

try67
Community Expert
try67Community Expert
Community Expert
May 31, 2017

Reader DC doesn't have a subscription option. It's a free application. Nor does Acrobat 9.5 as it was released before the subscription model was introduced. Acrobat 9.5 is also not compatible with Windows 10. So you need to first sort out exactly what you're using...

If you have a subscription to Acrobat DC (not Reader DC) then uninstall Acrobat 9.5 (you can also uninstall Reader DC, as you don't really need it if you have Acrobat), and then install Acrobat DC and associate it with PDF files.

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