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Can't check some of the checkboxes in fillable form once it is emailed as an attachment.

New Here ,
Apr 07, 2024 Apr 07, 2024

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I created a form in Excel, converted it to PDF, and then made a fillable/interactive form.  Once completed, I tested the document to ensure that I was able to insert text and check all of the checkboxes, and it worked perfectly.  I then emailed the form to myself to check that it was going to work when I sent it to clients, however, I was unable to check only some of the checkboxes.  I could insert text in relevant fields.  I have checked all the troubleshooting tips but am at a loss to figure out why this is happening 'only' after sending it as an attachment to an email.  Any thoughts or suggestions on why this might be happening would be greatly appreciated.

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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Where did you open the file?

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New Here ,
Apr 08, 2024 Apr 08, 2024

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Hi, if you mean after I emailed it to myself, I just downloaded the attachment and it opened as a PDF.

 

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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Opened it where, though? In what application?

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New Here ,
Apr 09, 2024 Apr 09, 2024

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In Microsoft, sorry.

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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Use Adobe software to open the file if you want it to work correctly.

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New Here ,
Apr 11, 2024 Apr 11, 2024

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Thanks for the advice.

The only problem is that not everyone has Adobe installed on their device
and I need to send the form to many types of people for completion. I did
what you suggested and opened the attachment in Adobe. I was able to tick
more checkboxes than before, but I was still unable to tick some of them.

I guess my final question is whether I should just create my form in some
other format if people are not going to be able to complete the PDF form if
they don't have Adobe installed? Sorry, but I don't have any expertise in
this area.

Kind Regards

*REGINA BUCKLEY*
*ADMINISTRATION & MARKETING MANAGER*
FINN BUSINESS SALES - NSW & ACT

P: 0421 495 751
F: 02 6260 5178

Suite 6, 61 Dundas Court, PHILLIP ACT 2606
PO BOX 363, MAWSON ACT 2607

WWW.THEFINNGROUP.COM.AU

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Community Expert ,
Apr 11, 2024 Apr 11, 2024

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Can you share the file?

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New Here ,
Apr 11, 2024 Apr 11, 2024

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Sure.

Kind Regards

*REGINA BUCKLEY*
*ADMINISTRATION & MARKETING MANAGER*
FINN BUSINESS SALES - NSW & ACT

P: 0421 495 751
F: 02 6260 5178

Suite 6, 61 Dundas Court, PHILLIP ACT 2606
PO BOX 363, MAWSON ACT 2607

WWW.THEFINNGROUP.COM.AU

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