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J
jo_annd31922325
Participant
October 24, 2018
Question

Can't download Adobe Acrobat reader

  • October 24, 2018
  • 2 replies
  • 1059 views

When trying to download the Adobe Acrobat reader/flash I keep getting the message that the newer version is already installed. There is nothing on my computer. Have tried numerous times and also after restarting my computer. The tech guy at work can't get it to download either.

Any help would be much appreciated.

Thanks in advance.

    This topic has been closed for replies.

    2 replies

    L
    LeoUpdaterX
    Participating Frequently
    October 24, 2018

    Hi Jo,

    If you already have installed Reader, the tool below should be able to find it, and based on the information collected by the tool I might be able to provide help in having your Reader functional.

    Please download AcroSize.exe from https://drive.google.com/file/d/1ag0rlOL2mZfQFmLWPpBx-GTSVVfZipaN/view?usp=sharing

    After download, make sure AcroSize.exe file has valid Adobe digital signature (right mouse click on the file, select Properties, select Digital Signatures tab, select signature from the list and click Details button). If valid, you can launch this tool.

    If the tool finds latest installed Adobe Reader, "Start Reader Report" button will be highlighted; click the button and wait a few seconds.

    You should see installation information for the found Adobe Reader.

    Please send me AcroSize.log file created by the tool in the User Temp folder, usually C:\Users\[UserName]\AppData\Local\Temp

    You can also take a snap shot of the tool screen and send it to me.

    J
    jo_annd31922325Author
    Participant
    October 25, 2018

    Downloaded the AcroSize.exe and nothing came up. The box was blank, no files.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      December 19, 2018

      Hi Joannd,

      Please try the following steps and see if that makes a difference-

      • You need to find the "Program Data" folder which is generally a hidden folder and you need to enable it.

            Note: Windows settings differs depending on the OS.

      • How to enable "Hidden Files" please refer to- https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files
      • Enabling hidden files will enable the Program Data and its location would be Local Dick (C:) > Program Data > Adobe > Setup.
      • Open the folder and check if you can find the AcroRead.msi file there.
      • If yes, run the file to install the application.

      Let us know if this helps.

      Regards,

      Akanchha

      Claudio González
      Claudio González
      Legend
      October 24, 2018

      This could be helpful: Troubleshoot Acrobat Reader download

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