Can't Get Adobe Reader DC Continuous Release 2018.011.2005 to Auto-update

Forum|Forum|4 years ago
May 5, 2021
1 reply
2669 views

Hello,

I'm hoping someone can help me. We have many Windows 10 workstations with Adobe Acrobat Reader DC Continuous Release 2018.011.20055 installed with many secutrity vulnerabilities.

1 - the Adobe Acrobat Update Service is set to Automatic and Running.

2 - there is no bUpdater registry entry.

3 - HKLM\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\Legacy\Reader\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}]\Mode is set to 3.

4 - HKLM\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\Products\{291AA914-A987-4CE9-BD63-AC0A92D435E5}]\Mode is set to 3.

5 - Check in both locations is set to 7. It has been significantly longer than 7 days since these registry changes were made.

6 - I don't see any restictive settings in HKLM\SOFTWARE\Policies\Adobe.

Can someone let me know what else I need to do to get it to auto-update? It would be greatly appreciated.

This topic has been closed for replies.

L

LeoUpdaterX

Participating Frequently

Did you by any chance deployed from AIP (Admin Install Point) updated to 2018.011.20055 ?

If yes, any newer patch cannot be installed on this system because Patch is a difference between "base" version of the product and latest (Patch) version, and there is no "base" version on the system(s) in that scenario.

Can you please provide (send me in private message) verbose Updater log file (AdobeARM.log from User Temp folder) to confirm (search this forum for instructions posted many times here)?

R

Raistlin MajereAuthor

Participating Frequently

I have confirmed AIP wasn't used. I have since learned my registry changes to allow auto-update were put into place several weeks ago in this machine. I logged in this morning, opened Adobe Reader 11.0, verified the version number and then closed it. Later on today I logged into the machine again and discovered Adode Reader DC installed, it has upgraded. Does this mean Adobe Reader has to be opened to see the new registry settings to auto-update? The Adobe Acrobat Update Service can't do it on its own?

L

LeoUpdaterX

Participating Frequently

Thank you for sending me Updater log. The log is not verbose. If you have questions in the future, please enable verbose Updater logging - search for iLogLevel registry value in this forum.

Your original question was regarding auto update for already installed Reader DC 2018.011.20055

Now you are describing completely different case - auto upgrade from Reader 11 to Reader DC.

The later case has very different Updater workflow with many conditions, time intervals, User notifications, etc..

We would need verbose Updater log(s) and clear understanding which case you are trying to solve.

Regarding what you mentioned originally-

"5 - Check in both locations is set to 7. It has been significantly longer than 7 days since these registry changes were made."

This value should be 72 (decimal) , which stands for "check for updates every 72 hours"

7 is allowed, but it leads to Updater downloading update manifests much more often than necessary.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded