can't install adobe reader XI.

[hj62mamocchio]

Hi. I have installed on my Windows XP Professional SP3 Adobe Reader 9.5.0. The updater have notified me that AR XI was available, i have tried to install it, but soon i received the notice "Installation not successful - Error: null".  I've tried with many solutions to solve it: disinstalling first the 9.5.0 version (using Revo Pro Uninstaller) e try again. Then i've tried by downloading manually the XI version (i usually use Chrome as browser, but i have tried also with I:E:8 and tried also by saving first the .exe file and running it in a second time). In this case, the Adobe installer progress bar goes till the end and says "Installation succesful", but AR XI is not really installed (no folder in C/Program/Adobe named "Adobe XI" was created, and i can't open any PDF file at all). I've re-installed 9.5.0. version, and tried  to install the XI once again (both manually e by the uploder), but the result was the same: or "Installation not succesful - Error: null" (updater), or a "fake""Installation succesful" (manually).  Fortunately, the 9.5.0 keeps on working, but i should like to know why the XI version does not. Thank you.

[Claudio González]

You can try using this tool to first remove all traces of Reader:

http://labs.adobe.com/downloads/acrobatcleaner.html

Then, you can download the offline Reader installer from

http://get.adobe.com/reader/enterprise/

After downloading, restart your computer and run the installer before doing anything else.

[hj62mamocchio]

I've tried as Claudio suggested me, but it didn't solve. Launching the setup.exe, the process goes ahead until it finishes the "Exctract Installation Files...", but after that, nothing more happens, and no Reader has been installed...

[pwillener]

I do not understand, from where did you get a 'setup.exe' file?

[hj62mamocchio]

Sorry, i've called it "setup.exe". I was meaning the "AdbeRdr 11000_it.exe", the one downloaded from the link:

http://get.adobe.com/reader/enterprise/

[pwillener]

I see.  Can you try the MSI installer instead: http://ardownload.adobe.com/pub/adobe/reader/win/11.x/11.0.00/it_IT/AdbeRdr11000_it_IT.msi

[hj62mamocchio]

Goal, Pat! It also instantly upgraded itself, then i rebooted PC, and AdobeReader XI is now working great!

Was it so simple?!

Thank you so much.

[Guest]

Where the hell you got this link?

I had the same problem installing AR XI from zero and the only things I found were the links to the offline installer (.exe) and the acrobat cleaner.

None of them worked, so I had to use another pdf reader!

Why this solution isn't on the troubleshooting page?

[pwillener]

You can get any Reader installer from the Adobe FTP site ftp://ftp.adobe.com/pub/adobe/reader/

All I had to do is to transform the ftp download link into a http link.

[Tom Silvestro Jr]

Hi Pat,

I was having similar issues regarding error messages when trying to update on Widows 7.

I followed the uninstall and reinstall advice to no avail. I did get Reader XI to successfully install when I clinked the link you provided in response to hj62mamocchio but it's Italian language.

I would like to simply install in English without the need for the full Multi lingual version. Please advise.

Thank you in advance

[pwillener]

You can download it from the FTP link I posted in my last message, or directly from http://ardownload.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/AdbeRdr11000_en_US.msi

[Tom Silvestro Jr]

Thanks for responding. I'll certainly give it a whirl.

A final question if I may: How do I allow future updates without incurring error messages?

Is it an anti virus software issue?

Thanks

[pwillener]

Sorry, I don't know.  I have never gotten any errors when installing Adobe Reader.

[cedangeles]

I had the same problem and followed your instructions.  However, my Adobe Reader is now in Italian.  How can I change it to English?

[pwillener]

The instructions I provided to hj62mamocchio was for the Italian version of Adobe Reader.

Uninstall it, then download the English version from the link that Claudio posted near the beginning of the topic.

[cedangeles]

Thanks, Pat!  You're superb!

[harrystein]

Probably the new version is not very compatible with XP. Adobe forgive me, but I do not see much progress in versions ranging succeeding. You could have stayed with the previous version. Or, evolve into the operating system.

[pwillener]

Reader XI and Acrobat XI work very well on Windows XP SP3.  Your comments in various posts are not very helpful.

[lenthirteen]

I just installed Win 7 on a new drive and couldn't install Adobe Reader nor Flash Player.  Tried reinstalling windows 64 and 32 bit but still couldn't install Adobe Reader nor Flash Player.

Finally got older versions that had the install software imbedded and that worked!  

It appears that the adobe install software is causing the problem.  I still can't install any of the newer versions.

Win 7 Home, on a Dell Vostro 410.

[pwillener]

What exactly means "can't" and "couldn't"?