Participant

Question

Can't open a pdf file: there was an error opening this document access denied

Forum|Forum|16 years ago
November 14, 2009
24 replies
246366 views

Could anyone help in this problem I am facing. I have scanned documents as PDF and they opened nicely but after I renamed the files I am not able to open them. I get the message 'There was an error opening this document. Access denied'. When I try to copy/paste the document I also get the message 'cannot copy accounting 3: access is denied. Make sure the disk is not full or write-protected and the file is not currently in use'. I resterated Windows but still get same message although new files I scan open nicely even if I rename and/or copy/paste. Thank you

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MrVibe

Participant

It is the enable in protected mode that is the culprit. I was having the same issue and the suggested fix worked

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NatecUDF

Participant

100islands message on the Reader X sandboxing is on the right patht, this is the cause of the issue. To resolve, navigate to Edit -> Preferences. Select the General section and uncheck the box to Enable Protected Mode at Startup. This resolved my issues with opening PDFs across a mapped network drive with Reader X.

Be aware, this disables the sandboxing, so you are more exposed to attacks using PDF scripting as the infection vector.

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BalooBear

Participant

This does the trick, thanks! Note it also fixes the problem when saving as PDF from a Microsoft application. This just started happening to me APR 07, 2016 FYI For the benefit of google. "Why do I get accessed denied when saving as PDF from Word"

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Oaec

Participant

Re: "There was an error opening this document. Access denied" - Reader X.

I have been opening PDF files sent to me as email attachments for years without problems with XP SP2-3. Now, all of a sudden, I get this message for dozens of incoming "attached" PDF files. Must be independent of PDF file characteristics because message is there regardless of whether attached PDF is plain text, encrypted or password protected, also, Reader X seems to open most other PDF files stored on my C:\ drive. Googled the problem and there are hundreds of people out there with variants of the same problem but no apparent solutions! Here is the message:

Help! Thanks!

M

ManishPali

Adobe Employee

Answer to following questions would to isolate the cuase of problem you are facing

1. Mail client you are using?

2. Do you have roaming profile/redirected folders?

3. Do you have any anti virus/secuirty software installed?

4. have you tried reparing Reader X installation from Help-> Repair option

O

Oaec

Participant

1. Mail client - not sure what this means - using Eudora 7.1.0.9.

Note that I have, until Reader X, received and successfully read,

hundreds of PDF attachments.

2. No. Everything is Eudora defaults. Nothing fancy.

3. Yes. Only AVG free. Same note as 1. above i.e. no problems for ages.

4. Yes twice. Uninstalled, reboot, install, reboot. Also tried the

"repair" utility in Help twice.

I am now seriously considering uninstalling and going back to Reader

9x. Held back by possibility that more emailed PDF attachments may be

written by more recent version and 9x might not be able to read them

all. After all, I only downloaded version 'X' because one PDF file

said it needed it.

I could send a PDF file that gives the error if that helps

Thank you

MichaelKazlow

Legend

You are not using Reader to create the pdf. This really is not a Reader issue. How are you renaming the file? What OS are you using? Can you upload a problemsome file?

enohoo22110676

Participant

Scanned a copy in pdf but can't open it. I'm using MS 8

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