Can't open Adobe Acrobat Reader DC - error saying quit unexpectedly

Report · Jun 16, 2019

Hi

I have just switched on my Macbook and I was trying to open Adobe Acrobat Reader DC but it doesn't seem to open due to some error - it says Adobe quit unexpectedly. The error is as follows:

Process: AdobeReader [819]

Path: /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

Identifier: com.adobe.Reader

Version: ???

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: AdobeReader [819]

User ID: 501

Date/Time: 2019-06-16 14:19:07.957 +0530

OS Version: Mac OS X 10.14 (18A391)

Report Version: 12

Anonymous UUID: 99C4E85D-F7E8-FFEB-14D7-08283297ADE6

Time Awake Since Boot: 900 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):

-->

__TEXT 0000000107e24000-0000000107e25000 [ 4K] r-x/rwx SM=COW

Thread 0 Crashed:

0 0x000000010e833000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee7ddbba0

r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000

r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000

rip: 0x000000010e833000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0

Error Code: 0x00000000

Trap Number: 0

Binary Images:

0x107e24000 - 0x107e24fff + (0)

0x10e832000 - 0x10e8b06a7 + (625.13)

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

threa

Report · Jun 19, 2019

Hi Yasha,

As mentioned, you have just switched on to Mac book and trying to open Adobe Reader which is returning this error "Adobe Quit unexpectedly" have you transferred the application from one computer to another or reinstalled it?

This issue happens when Acrobat Reader is not installed properly. And, it doesn't work if you transfer from one system to another, as it has to be a fresh installation.

You may run the cleaner tool to remove application: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

and reinstall it through: https://get.adobe.com/reader/enterprise/

Hope this helps.

Thanks,

Akanchha